Hardware Asset Management - Lead

Job Description: Hardware Asset Management (HAM) Lead We are seeking seasoned Hardware Asset Management (HAM) Lead to drive the maturation of ITAM practices for the County. This role is pivotal in transitioning our hardware lifecycle from manual tracking to a mature, ITIL-aligned, automated process within ServiceNow. You will be responsible for the "cradle-to-grave" strategy, ensuring data integrity in the CMDB, and fostering a culture of accountability across an organization of ~5,000 employees. Primary Responsibilities Policy & Process Governance: Draft, implement, and lead the adoption of ITIL-aligned asset policies, ensuring compliance and standardization across all County departments. ServiceNow Implementation: Leverage the ServiceNow platform to design and deploy automated asset forms, request workflows, and lifecycle state transitions. CMDB & Discovery Integration: Collaborate with technical teams to optimize discovery sources (e.g., ServiceGraph connectors, SCCM) and ensure hardware CI accuracy within the CMDB. Lifecycle Operations: Establish and oversee sustainable "cycle count" programs and physical inventory audit procedures to maintain high data integrity. KPI & Performance Management: Define and implement a suite of sustainable KPIs (e.g., Asset Accuracy, Utilization Rates, Lost/Stolen trends) that provide actionable insights to leadership. Organizational Change Management (OCM): Develop communication plans and training materials to drive user adoption and shift the organizational culture toward proactive asset management. Required Qualifications Experience: 7+ years in ITAM/HAM, with a proven track record of implementing practices in mid-to-large organizations (~5,000+ seats). Government or Public Sector experience highly preferred. Technical Expertise: Advanced proficiency in ServiceNow ITAM or HAM Pro; experience with ITOM and automated discovery systems. Credentials: IAITAM (CHAMP) or CSME (ServiceNow) certifications required. PMP or ITIL v4 Foundations preferred. Location: Ability to work a hybrid schedule (Loudoun County area) for onsite culture-building, with a heavy remote component for heads-down delivery.