Information Technology Help Desk Technician

Company DescriptionTaurent IT Services provides reliable, client-focused IT solutions to support business growth. Specializing in managed IT services, Taurent ensures stable and efficient IT environments through tailored, cost-effective packages. Its IT help desk offers expert, round-the-clock support for businesses, minimizing downtime and maximizing productivity. Additionally, Taurent provides strategic IT consulting, helping businesses optimize their infrastructure and align technology investments with future objectives. Serving businesses with proactive system management and consulting expertise, Taurent is dedicated to driving client success.Role DescriptionThis is a part-time, fully remote position for an Information Technology Help Desk Technician, working 20–25 hours per week. The Help Desk Technician will handle daily technical support tasks, including troubleshooting laptops and endpoints, supporting cloud-based productivity and collaboration tools, managing user accounts, and resolving help desk requests. As the first point of contact for technical issues, the technician will ensure the rapid resolution of client inquiries to minimize disruptions and maintain productivity for a distributed, modern workforce. Proactive communication and dedication to customer satisfaction are vital in this role.QualificationsProficiency in technical support and remote help desk operationsAbility to troubleshoot and resolve hardware and software issues on Windows and macOS laptopsExperience supporting cloud productivity suites (Google Workspace and/or Microsoft 365), including user provisioning, mailbox management, and access controlsFamiliarity with endpoint management and MDM platforms (e.g., NinjaOne, Intune, Jamf) for deploying, monitoring, and securing devicesUnderstanding of identity and access management concepts, including SSO, MFA, and password managersAwareness of cybersecurity fundamentals and endpoint protection tools (e.g., CrowdStrike, Bitdefender), with a security-conscious approach to supportComfort working with remote support and ticketing tools (e.g., remote access software, PSA/help desk platforms)Strong problem-solving, written, and verbal communication skills, with the ability to work independently in a remote settingExperience supporting IT environments in small and medium-sized businesses is a plusRelevant technical certifications (e.g., CompTIA A+, Microsoft 365 Certified, Google Workspace Administrator) are preferredAssociate or Bachelor's degree in Information Technology or a related field is an advantage