Pega AMS

PEGA Dev and Application Maintenance and supportMust Have Technical/Functional Skills Pega RPA PRPC 24.2, Certified CSSA, ConstellationRoles & Responsibilities• Key Responsibilities ; PEGA PRPC 24.2 and Constellation Certified• 1. Production Support & Maintenance• Provide L2/L3 support for Pega applications.• Monitor production environments and resolve incidents within SLA.• Perform root cause analysis (RCA) for recurring issues.• Coordinate with business users for issue clarification and resolution.• Manage batch jobs, agents, and queue processors.• 2. Application Enhancements• Implement change requests and minor enhancements.• Configure workflows, case types, UI rules, and business rules.• Optimize existing flows and decision rules.• 3. Performance & System Monitoring• Monitor system performance and recommend improvements.• Debug performance issues using Tracer, Clipboard, PAL.• Manage data pages, reports, and integrations efficiently.• 4. Deployment & Release Management• Support deployment activities across Dev, QA, and Production.• Manage product rules and ruleset versions.• Perform impact analysis before deployments.• 5. Integration Support• Troubleshoot REST/SOAP integrations.• Work with external systems and APIs.• Handle authentication mechanisms (OAuth, SSO).• 6. Documentation & Compliance• Maintain technical documentation and KT documents.• Ensure compliance with organizational and security standards.