Junior Customer Support Technician

Job Title: Junior Customer Support TechnicianLocation: Jacksonville, FLDuration: ~26 months (May 2026 June 2028)Employment Type: Contract (Staff Augmentation)We are hiring for the role of Junior Customer Support Technician. Below are the key details:Role OverviewThis role involves providing end-user computer and technical support, including hardware/software installation, configuration, troubleshooting, and AV/video conference support. The position requires on-site presence with travel between locations (25% 40%) and no remote work option.Key ResponsibilitiesConfigure and deploy IT resources including desktops, laptops, printers, and mobile devices Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment Monitor and resolve service tickets; document solutions and work performed Install, configure, and troubleshoot audio-visual and video conferencing equipment Perform basic network and telephony support Assist with annual inventory scanning and equipment surplus Travel to remote sites to resolve IT issues and deploy resources Ability to lift up to 50 lbs; ability to climb ladders and work in various physical conditions Required Skills & ExperienceMinimum 1 year of experience in installation, maintenance, and technical support of workstation hardware Experience with Microsoft Office 365 and Windows 10 or above Strong customer service, communication, and problem-solving skills Ability to work flexible hours between 7:00 AM 6:00 PM, Monday Friday (rotation or on-call) EducationHigh School diploma or equivalent with 1 year of relevant experience; OR CompTIA A+ / Net+ certification (substitutes for 6 months of experience); OR Associate degree with at least 25% IT coursework from an accredited institution Preferred SkillsCompTIA A+ and/or Net+ certification AV/videoconference setup and support experience