IT-Support Specialist (m/f/d)

IT Support Specialist who operates at Level 1 and Level 2. This role is responsible for end-user support, device lifecycle management, and first-level infrastructure troubleshooting in a hybrid IT environment. You will be expected to resolve standard incidents independently, escalate as appropriate, and contribute to improving stability, security, and the user experience across office and production environments. Travel is occasional to regional and international sites as required.Your tasks:End-User Support & Service DeliveryDevice & Endpoint ManagementIdentity & Access ManagementInfrastructure & Networking (Level 1/2)Operational Support & MaintenanceSecurity & ComplianceDocumentation & Continuous ImprovementYour profile:2–5 years of experience in IT Support (Level 1/2 or similar role)Strong troubleshooting skills across hardware, OS, and applicationsExperience with: Windows 10/11, Microsoft 365 environment, Active Directory / Entra IDBasic networking knowledge (TCP/IP, DNS, DHCP, VLAN concepts)Strong customer service mindset with the ability to support non-technical usersAbility to manage multiple priorities in a structured, ticket-driven environmentPreferredExperience with Intune and/or SCCMExposure to Windows Server environmentsExperience in manufacturing or multi-site environmentsFamiliarity with ITIL-based support processesBasic scripting (PowerShell) is a plus