Warmline Program Manager

Help us live our mission.Promise Resource Network is a nonprofit organization whose mission is to transform the approach to recovery from mental illness, substance use, and trauma, by focusing on wellness, not illness. Your donation will help us live our mission every day through individualized recovery support, education programs and advocacy, allowing us to change lives and change the way society approaches recovery.Give TimeGive MoneyGive SuppliesWE HEAR YOU 24/7 Confidential peer support serving North Carolina. Call us at 1-855-PEERS NC (1-855-733-7762).InvestGet SupportEmployee Portal<\/path>","library":"fa-solid"},"toggle":"burger"}" data-widget_type="nav-menu.default">InvestGet SupportEmployee PortalOur StoryOur HistoryWhat We BelieveOur TeamOur LeadershipMeet The BoardOur ImpactOur ApproachOur TruthOur ProgramsPrograms OverviewCommunity InclusionEmploymentErika’s ClosetP.R.E.C.S.Harm ReductionPeer RespitesCharlotte RespiteRaleigh RespiteCabarrus RespiteRecovery CafesCharlotte CafeRaleigh CafeRecovery CourtRecovery HubsCharlotte HubRaleigh HubShelter Plus CareTraining & ConsultingPeer AcademyPRN IncubatorRecovery UniversityThe Promise Consulting CollectiveWarm LineCalendarsCharlotteHub CalendarCafe CalendarRaleighHub CalendarCafe CalendarNewsContactCareersGive TimeGive MoneyGive SuppliesContact InformationInvestGet SupportEmployee PortalOur StoryOur HistoryWhat We BelieveOur TeamOur LeadershipMeet The BoardOur ImpactOur ApproachOur TruthOur ProgramsPrograms OverviewCommunity InclusionEmploymentErika’s ClosetP.R.E.C.S.Harm ReductionPeer RespitesCharlotte RespiteRaleigh RespiteCabarrus RespiteRecovery CafesCharlotte CafeRaleigh CafeRecovery CourtRecovery HubsCharlotte HubRaleigh HubShelter Plus CareTraining & ConsultingPeer AcademyPRN IncubatorRecovery UniversityThe Promise Consulting CollectiveWarm LineCalendarsCharlotteHub CalendarCafe CalendarRaleighHub CalendarCafe CalendarNewsContactCareersGive TimeGive MoneyGive SuppliesContact InformationInvestGet SupportEmployee Portal<\/path>","library":"fa-solid"},"toggle":"burger"}" data-widget_type="nav-menu.default">InvestGet SupportEmployee PortalOur StoryOur HistoryWhat We BelieveOur TeamOur LeadershipMeet The BoardOur ImpactOur ApproachOur TruthOur ProgramsPrograms OverviewCommunity InclusionEmploymentErika’s ClosetP.R.E.C.S.Harm ReductionPeer RespitesCharlotte RespiteRaleigh RespiteCabarrus RespiteRecovery CafesCharlotte CafeRaleigh CafeRecovery CourtRecovery HubsCharlotte HubRaleigh HubShelter Plus CareTraining & ConsultingPeer AcademyPRN IncubatorRecovery UniversityThe Promise Consulting CollectiveWarm LineCalendarsCharlotteHub CalendarCafe CalendarRaleighHub CalendarCafe CalendarNewsContactCareersGive TimeGive MoneyGive SuppliesContact InformationInvestGet SupportEmployee PortalOur StoryOur HistoryWhat We BelieveOur TeamOur LeadershipMeet The BoardOur ImpactOur ApproachOur TruthOur ProgramsPrograms OverviewCommunity InclusionEmploymentErika’s ClosetP.R.E.C.S.Harm ReductionPeer RespitesCharlotte RespiteRaleigh RespiteCabarrus RespiteRecovery CafesCharlotte CafeRaleigh CafeRecovery CourtRecovery HubsCharlotte HubRaleigh HubShelter Plus CareTraining & ConsultingPeer AcademyPRN IncubatorRecovery UniversityThe Promise Consulting CollectiveWarm LineCalendarsCharlotteHub CalendarCafe CalendarRaleighHub CalendarCafe CalendarNewsContactCareersGive TimeGive MoneyGive SuppliesContact InformationWarmline Program ManagerJob Categories: Program ManagerJob Types: Full TimeJob Locations: Charlotte NCSalary: $65k - 80k per yearFull-time role. Pay is $65000 – $80000 per year based on experience. Benefits include health insurance, dental insurance, vision insurance, sick time, PTO, 401K, EAP, life insurance (optional), and short-term/long-term disability.About Promise Resource NetworkPromise Resource Network is a nonprofit survivor-led organization that disrupts illness-based approaches to mental health and substance use by understanding the impacts of trauma and supporting healing, wellness, and recovery.About The PositionThe Manager – Peer Warmline supports the Regional Programs Director by overseeing the operation of a statewide phone support system that offers peer assistance to individuals in crisis, providing them with a compassionate listener and a space to share their concerns. This position will be the content expert of Warmline programs and policies, responsible for the development and coordination of community and partnership resources, track data and report analysis and trends, represent PRN as the national Warmline model, lead efforts on program specific continuous process improvement and quality management initiative, and scheduling time and attendance of the team. The role combines management skills with a strong understanding of crisis management, peer support, and data collection for ongoing program development.Location: Charlotte, North CarolinaJob Type: Full-timeGeneral ResponsibilitiesProgram Management: Ensure the Warmline service operates smoothly by meeting the needs of the peers and confirming the program aligns with organizational strategic goals and objectives. Staff Management: Create professional development models and training in coordination with PRN’s Organization Development and Learning team. Schedule weekly time and attendance for Warmline team. Service Monitoring: Track data and trends to determine capacity and to ensure the program meets outlined standards. Resource Allocation: Manage the budget to ensure the Warmline is functioning at peak performance within funding levels while meeting targeted goals and initiatives. Quality Assurance: Ensure the quality of support is measured and tracked by collecting data, metrics, and creating reports for management to review and make recommendations in coordination with PRN’s Quality Assurance and Improvements manager. Collaboration: Work with the Chief Program Officer and Peer Shift Supervisors to improve the program and ensure policies and procedures are standardized and followed. Outreach and Advisory: Be the face of a national Warmline model while developing and coordinating community partnerships. Qualifications & ExperienceMinimum bachelor’s degree in business administration, management, or equivalent. Minimum two years’ experience working with individuals with substance abuse challenges, mental health issues, homelessness, or co-occurring issues. Current North Carolina Certified Peer Support Specialist. Belief in the recovery potential of all people and is committed to the philosophy of peer support by reinforcing their ability to work and/or achieve personal goals. Ability to receive guidance, training, and mentoring to grow skills and knowledge. Demonstrates leadership by modeling PRN’s mission, values, philosophy, and guidance to team members. Demonstrates taking personal responsibility, being dependable, reliable, working as a team player, and utilizing personal determination skills. Demonstrates honesty, integrity, is ethical and approachable. Ability to interact effectively with the public, providers, and other stakeholders. Committed to personal recovery and wellness and has a personal history of recovery and lived experiences in seeking and receiving crisis-based support. Ability to manage time and complete tasks. Knowledge of a variety of computer software applications in word processing, spreadsheets, databases and presentation. Demonstrate honesty, integrity, ethical, and approachability. Excellent communication skills (oral and written) using active and reflective listening, asking curious questions, validating others’ experiences, remaining non-judgmental, and demonstrating effective conflict resolution skills. Must have a valid NC Driver’s license. Salary: $65000 – $80000 per hourPRN believes that all persons are entitled to equal employment opportunity. We do not discriminate against our employees or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual preference, sexual orientation, physical handicap or medical condition. Equal Employment Opportunity will be extended to all persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination.Apply For This PositionReady to Help Us Change Lives?If you’re passionate about creating positive change, building inclusive communities, and supporting individuals on their journey to recovery, we want you on our team.Apply now, and be a part of something bigger than yourself. Join PRN in igniting hope and transforming lives!First Name *Last Name *Email *Phone *Upload CV/Resume *Drop files here or click to uploadMaximum allowed file size is 120 MB.Allowed Type(s): .pdf, .doc, .docxIf you are hired, what value would you add to our company?What knowledge or special skills do you have which prepare you for the position applied for?The information that I have provided on this application is accurate to the best of my knowledge and may be verified by PROMISE RESOURCE NETWORK or its agents. *ConfirmI understand and agree that any misrepresentation or omission of facts in this application will be justification for refusal or termination of employment, regardless of the time elapsed before discovery. *ConfirmI understand and agree that the employment for which I am applying for is at-will and such employment may be terminated at any time with or without cause, without prior notice, by either myself or PROMISE RESOURCE NETWORK. There will be no agreement, express or implied between PROMISE RESOURCE NETWORK and me for any specific period of employment, nor for continuing or long-term employment, unless made in writing, and signed by an authorized representative of PROMISE RESOURCE NETWORK. *ConfirmSignatureI have placed my signature in the space provided below only after I have completed the entire application to the best of my ability and have carefully read the statements above. Filling out the box below counts as your digital signature.Applicant Name (type out full name): *Back to listingsWhy You’ll Love Working HereAt PRN, We Believe In Creating a Work Environment That Is As Supportive And Dynamic As The Services We Provide. We Offer Mission-Driven Impact: Be part of a team that makes real change in people’s lives every day. Your work will directly contribute to transforming communities and empowering individuals on their recovery journeys. Dynamic Work Environment: Every day brings new challenges and opportunities to make a difference. From one-on-one support to community outreach, you’ll experience a variety of impactful work. Growth Opportunities: At PRN, we’re invested in your growth. We provide ongoing training, peer support certification, and opportunities to advance into leadership roles or specialize in areas like advocacy and recovery. Comprehensive Training: Become a certified Peer Support Specialist and gain expertise in trauma-informed care, person-centered planning, and more. Supportive Culture: We’re committed to fostering a positive, collaborative environment where everyone is respected, empowered, and valued. Meaningful Impact: Every day, you’ll help individuals find their way to recovery and a better quality of life, knowing your work makes a tangible difference.Equal Opportunity EmployerPRN is committed to creating an inclusive workplace. We welcome applications from people of all backgrounds and do not discriminate on the basis of race, gender, religion, sexual orientation, or physical ability.Join the PRN Family. Together, we can make a difference.Search Open PositionsTalk To UsConfidential 24/7 peer support warmline serving North Carolina.1-855-PEERS NCGet SupportYou’re never alone. Get in touch to begin your wellness journey.Get SupportGive TodayYour donation helps change lives and makes recovery a reality.Give TodayCharlotteHub HoursMonday – Friday8:30 am – 12:00 pmEvery Other Friday10:00 am – 12:00 pmSaturday – SundayCLOSEDView Hub CalendarCafé HoursMonday – Friday1:00 pm – 3:30 pmSaturday – SundayCLOSEDView Café CalendarOffice704-390-7709Address1401 E. 7th St.Charlotte, NC 28204RespiteOpen 24/7704-390-7716RaleighHub HoursMonday – Wednesday8:30 am – 12:00 pmThursday8:30 am – 4:00 pmFriday8:30 am – 12:00 pmSaturday – SundayCLOSEDView Hub CalendarCafé HoursMonday – Wednesday1:00 pm – 4:00 pmThursday4:30 pm – 7:30 pmFriday1:00 pm – 4:00 pmSaturday – SundayCLOSEDView Café CalendarOffice919-296-1580Address310 N. Harrington St.Raleigh, NC 27601RespiteOpen 24/7919-307-8149CabarrusRespite HoursOpen 24/7Phone(980) 206-0266Facebook Instagram Linkedin Youtube© 2026 Promise Resource Network | Privacy Policy | Accessibility Statement