Account Executive

NIS has upheld the high standards and family values we started with in 1969: ethics, compassion, hard work, passion, optimism, and community altruism. Our commitment has always been and will always be to do the right thing for clients, partners, employees, and the community.At NIS, our focus is always on the well-being of clients, associates, employees, and the community.Enjoy a comprehensive benefits package, which includes:Medical, Dental, Vision, and ancillary benefitsCompany-paid Life and Disability insurance401(k) with a Company MatchParticipation in a Wellness programPaid Time OffGenerous holiday calendar with the option for floating holidays to promote work-life balanceUnder the supervision of the Director of Health Plan Analytics, this position provides quality and timely service to assigned Full Benefits Consulting (FBC) clients.This position will require the attainment of Life & Health insurance license for each of the states in which they are assigned.Requires traveling up to 50% of the time, including overnight stays, and will, therefore, at times involve non-traditional hours.Responsibilities:Provide customer service to all lines of business for FBC groupsPerform annual Best Practices calls for life and LTDAssist the Inside Service Rep (ISR) on escalated member claim issuesField policy-related questions from the group/employees. If needed, follow up with the carrier/Consultant/Zywave/AP compliance to answerRenewal Group Set-Up – Assist FBC ISR as needed to obtain plan documents, rate info, and other items needed to set up the group in the systemDocument Creation/Assistance – Assist FBC ISR to facilitate creation of Benefit Guides, Renewal Summaries, Open Enrollment presentations, and other items groups may request to administer plan and open enrollmentsDocument material client/prospect interactions in CRMIn coordination with the Benefits Consultant:Provide face-to-face and virtual customer service to our FBC clientsLead strategic planning, annual review, and renewal processBe in tune with the benefits marketplace and identify real solutions versus fly-by-night ideas and vendorsProactively present these ideas and solutions to the client, implement and track results/ROI on an ongoing basisWork with the data analytics team to provide data-driven analysis, Springbuk reporting, renewal, and self-funded modeling. Ad hoc projects as necessary at client requestMonitor legislative and regulatory developments and inform or assist the client to keep them in complianceAttend/support employee meetings and open enrollment as outlined in the FBC Service Model or as neededImplement and maintain the FBC service modelAttend (and at times, lead) insurance committee meetings, if applicableAssist in implementing Benefit Administration Systems or NIS Enroll if applicableQualifications:Bachelor's degree or equivalent experience in the group insurance industryFive years' experience in a customer service, insurance, or HR environment, or any combination of education and/or experience, which would provide an equivalent backgroundThree years of experience in servicing group medical insurance plansAbility to travel 50% of the time and accommodation of overnight stays, sometimes multiple times per monthMust have a valid driver's license and a clean driving recordExcellent organizational skillsPossess the ability to read and understand insurance contract languageAnalytical ability is required in order to identify problems, offer proposed solutions, and implement the agreed-upon solutionMust have a high level of interpersonal skills and the ability to demonstrate poise, tact, and diplomacyMust have knowledge of a variety of software applications in word processing, spreadsheets, and database managementWork requires continual attention to detail in composing, typing, and proofing materialsIncumbent must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands, and to seek supervisory assistance as appropriateAbility to work independently and within a team environmentConsistent daily attendance and the ability to work overtime occasionally at the last minuteAbout Company:Please visit our website to learn more about National Insurance Services!National Insurance Services: http://www.nisbenefits.com/