Customer Solutions Representative

A&Z Marketing Inc. is a sales and marketing firm hiring a Customer Solutions Representative to be the companion Cypress needs as they navigate Frontier's internet and TV options. The Customer Solutions Representative walks alongside customers through their connectivity journey, learning what disturbs them about current service, celebrating when fiber speed clicks, and staying close through every step of the switch. As a Customer Solutions Representative, you'll guide customers through Frontier's Internet and TV services. You'll also listen to their needs, simplify plan comparisons, and provide solutions that fit. With every sales interaction, the Customer Solutions Representative ensures customers that they're working with a trusted sales advisor who wants to help them find the best fit. Core Functions of the Customer Solutions Representative Position Frontier's services using clear, sales-driven messaging focused on streaming performance, connectivity strength, and entertainment variety. Assess customer satisfaction with current providers by discussing daily internet use, streaming habits, and entertainment needs. Simplify pricing and promotional details to help customers clearly understand value and make confident purchasing decisions. Support sales, activation, and onboarding of new accounts, ensuring a smooth setup experience and a strong first impression of service. Sustain post-conversation follow-ups with interested customers to reinforce value, maintain engagement, and improve sales conversion. Preferred Skills for the Customer Solutions Representative Problem-solving skills to deliver customer-focused sales solutions. Consultative approach to understand challenges and match the right option. Clear communication to explain Frontier Internet and TV confidently. Customer-first mindset dedicated to satisfaction and positive sales outcomes. Goal-driven professional with success in meeting solution-based sales targets.