Studio Manager for STRONG Pilates
ABOUT STRONG We are STRONG – STRONG Pilates combines strength training, cardio, and Pilates-inspired movement into one full-body workout. Using our Rowformer and Bikeformer machines, classes are designed to build strength, improve endurance, and deliver real results in a low-impact format.THE ROLE The Studio Manager will oversee all aspects of studio operations, ensuring an exceptional experience for members and guests. This role requires a dynamic leader with a passion for fitness, strong organizational skills, and the ability to foster a vibrant community culture. Additionally, the Studio Manager will lead up to 5 STRONG Pilates classes per week. The ideal candidate has proven experience running fitness membership presales, managing a team of instructors, and driving recurring revenue in a fast-paced, customer-focused environment.RESPONSIBILITIES Community Engagement Serve as the primary representative of the studio, embodying the brand's values and ethosGreet and acknowledge all clients by name, fostering a welcoming atmosphereMaintain an enthusiastic and supportive attitude toward all members Ensure accuracy and currency of member profiles Cultivate and enhance the community culture inherent to STRONG Support the promotion and sale of memberships, merchandise, and additional services Manage and post brand-aligned content on social media to increase visibility and engagementStudio Operations Ensure the studio environment is consistently clean, safe, and inviting Oversee studio maintenance between classes to uphold high standardsLead by example, instilling a sense of pride and responsibility in the instructor team Administrative and Management Duties Oversee all daily operations of the studio Manage client interactions and follow up on inquiries received in person, via phone, or email Administer the studio's social media presence, including the Instagram and Facebook accounts Develop and implement strategies to drive membership sales and conversionsDrive recurring revenue through membership sales, retention, and client engagement strategiesResponsible for meeting and exceeding monthly KPI targets tied to membership growth, retention, and studio performanceProactively engage in marketing initiatives, training programs, and staff development effortsUtilize studio software for class scheduling, member check-ins, sales processing, payment reporting, and new client onboardingLead, inspire, and develop a team of fitness professionals to deliver top-tier classes and customer serviceExecute basic marketing tasks, including the distribution of monthly newsletters Address member inquiries, feedback, and complaints with professionalism and promptnessSTRONG Classes Lead STRONG Pilates classes according to the set schedule Provide personal attention during class, ensuring clear, precise, and easy-to-follow cueing Ensure clients always maintain proper form and offer modifications as needed Understand client injuries before class to provide appropriate adjustments Create an energetic and motivating class environment Manage class elements, including lighting, music, and pacing, while maintaining seamless instruction Introduce all new clients to the Rowformer and Bikeformer before class QUALIFICATIONS 3+ years management experience in the fitness industry is preferred 6+ months of group fitness teaching experience High school diploma or GED required; a degree in a related field is preferred Proficiency in studio management software, such as Mindbody or similar platforms, is advantageous Strong leadership qualities, excellent communication skills, and a passion for health and fitness Reliable means of mobility for travel to studio locationProven experience running a membership presale and driving recurring membership revenueCertified Personal Trainer or Pilates certification from a recognized organizationCPR and AED certification obtained through in-person training is requiredSTRONG Academy certification (Provided by STRONG)ESSENTIAL SKILLS Strong problem-solving skills and the ability to deliver efficient solutionsExcellent communication and leadership skillsHighly organized with the ability to multitask under time constraints Effective time management and customer service abilities Strong troubleshooting skills and adaptability COMPETENCIES Quality & Client Focus: Continuously seeks ways to improve processes and results while prioritizing client needs Managing Work: Balances multiple responsibilities effectively and makes sound decisions independentlyMaximizing Resources: Works collaboratively and efficiently, optimizing available tools and systems Learning & Adapting: Stays current with industry trends, continuously seeks improvement, and embraces new challenges PHYSICAL REQUIREMENTS & WORK ENVIRONMENT Frequent physical activities, including sitting, standing, walking, bending, kneeling, twisting, pushing, pulling, and reachingRepetitive movements and moderate noise exposureFrequent standing and walking on hard surfacesAbility to lift or carry up to 50 poundsPossible exposure to dust, chemicals, and cleaning solutions BENEFITS Quarterly bonus opportunities based on achieving monthly and quarterly KPI targetsFree Drop-In Sessions Career Growth Opportunities Within the STRONG TeamBenefits Plan (Health, 401K)Supportive Leadership Team