Customer Support - Order Entry

ONICON Incorporated is a leader in flow and energy measurement solutions and delivers comprehensive solutions for our customers’ needs. We specialize in HVAC flow and energy measurement solutions and provide our customers with the most accurate and reliable readings for their applications. We pride ourselves on the ONICON Difference seen in every engineered solution we offer. Our team constantly strives to provide excellent customer service from start to finish.Job SummaryWe are seeking a highly motivated and skilled Customer Service Order Entry Associate to join our team at ONICON Incorporated. The ideal candidate will be responsible for Customer Support and Order-Entry.Essential Functions And ResponsibilitiesEnter customer orders into ERP system and communicate order confirmation to customersBuild and maintain strong business relationships with new and existing customersProcess customer demands and ensures accurate order fulfillmentProvide updates on inventory levels, order status, tracking, service contracts, and repair ordersHandle inbound and outbound customer calls with professionalism and efficiencyDevelop fundamental knowledge of products to ensure customers receive the right solutions for their applicationsGenerate invoices and credit memos for customer ordersLiaise with sales representatives, territory managers, service personnel, inside sales engineers, and production departmentsCreate and maintain customer records with accurate account informationProduce domestic and international shipping documentsPerform additional duties as assigned by the manager