Conference Services Manager

Conference Services Manager Full-Time, Seasonal (10 Months – Jan through the beginning of Nov) | Mackinac Island, MI (This position is not available for H2B applicants) Deliver Seamless Meetings & Memorable Events at Mackinac Island’s Only Full-Service, Casually Elegant Resort At Mission Point Resort, our Conference & Events team brings meetings, weddings, and special events to life in one of the most unique destinations in the country. We are seeking a highly organized, guest-focused Conference Services Manager to lead the planning and execution of group events, ensuring every detail is flawlessly coordinated from contract handoff to final farewell. About the Role The Conference Services Manager serves as the primary liaison for group clients once events are booked, overseeing all logistical, operational, and service-related details. This role works closely with Sales, Food & Beverage, Banquets, AV, Front Desk, and Resort Operations to deliver seamless, high-quality events that exceed client expectations. You’ll thrive in this role if you are detail-oriented, proactive, calm under pressure, and passionate about creating exceptional group and event experiences in a fast-paced resort environment. What We’re Looking For Experience: Previous experience in conference services, event management, hotel operations, or resort group coordination preferred. Experience managing multiple events simultaneously and working with banquet and AV teams is a strong plus. Education: High school diploma or equivalent required; associate or bachelor’s degree in hospitality management, event management, business, or a related field preferred. Technical Skills: Proficiency with event management systems (such as Delphi, Social Tables, or similar), Microsoft Office, and basic financial tracking (event billing, BEOs, forecasting, and post-event reconciliation). Guest & Client Relations: Professional, polished, and service-driven with strong written and verbal communication skills. Confident in managing client expectations, resolving issues, and ensuring a smooth event experience. Leadership & Professional Traits: Highly organized, detail-oriented, dependable, and able to work independently while collaborating across departments. Comfortable leading event timelines and directing on-site service teams. Safety & Compliance: Knowledge of workplace safety standards and the ability to ensure events comply with resort policies, fire codes, and service standards. Physical Requirements: Ability to stand and walk for extended periods, lift up to 25 lbs., and navigate indoor and outdoor event spaces across the resort. Location Requirement: Must be able to live and work on Mackinac Island for the duration of the 10-month season. What We Offer We value the team members who ensure every meeting and event runs flawlessly. Benefits include: Competitive pay Health insurance Paid time off (PTO) 401(k) retirement plan with company match, including eligibility under SECURE Act 2.0 provisions Housing and meals Employee perks and resort discounts Why Mission Point? Mission Point Resort is more than a workplace—it’s a community built on collaboration, professionalism, and genuine hospitality. As a Conference Services Manager, you’ll play a key role in creating unforgettable meetings, weddings, and group experiences while working in one of the most distinctive resort destinations in the country. Enjoy island evenings, collaborate with passionate hospitality professionals, and take pride in delivering exceptional events from start to finish. Coordinate the details. Lead the experience. Create unforgettable events. Apply today to join the Mission Point Resort Conference Services team.