Technical Helpdesk & Network Remote Support Agent

I’m hiring for a Remote Technical Help Desk & Network Support Agent position that can be worked from anywhere in the U.S. This role supports advanced technical issues and is available on 2nd or 3rd shift. What You’ll Do: Troubleshoot Windows, Microsoft 365, hardware, software, and remote access issues Resolve escalated technical support cases and manage user accounts/access Support technicians with complex issues and document solutions Help improve support processes and overall customer satisfaction Things to Know: Location: Remote (U.S.) Duration: 6 months Pay: $19-$22/hr Schedule: 2nd Shift: Tues-Sat | 5:30 PM-2:00 AM ET OR 3rd Shift: Tues-Sat or Sun-Thurs | 12:00 AM-8:30 AM ET Experience: 2-5 years of Help Desk or Technical Support experience Preferred: CompTIA Network+, Microsoft 365 Endpoint Administrator, or similar certifications Requirements: Reliable high-speed internet and a quiet, distraction-free workspace Citizenship: Must be US Citizen or Green Card Holder Pay: $19.00 - $22.00 per hour Work Location: Remote