Automotive Maintenance Coordinator - Remote

Overview As we continue to build our team in support of our vision to be the world's best and most trusted mobility company, Enterprise Fleet Management, a business line of Enterprise Mobility, is excited to announce the opening of a Maintenance Coordinator! The Maintenance Coordinator will primarily be responsible for providing automotive technical support and advice to Fleet Management groups, clients, and vendors related to scheduled maintenance and wear items. This position reviews repair orders according to manufacturer requirements and negotiates for proper service intervals, fluids, and pricing, prior to providing approval.This is a full‐time work‐from‐home position that will allow you to work 100% from your home residence in the Kansas City Metropolitan area or surrounding KS/MO counties. Our department operates Monday through Friday 6 a.m. – 9 p.m. CST and Saturday 7 a.m. – 4 p.m. CST. Pay ranges from $21.20 to $24.20 per hour and is determined by education, qualifications, experience, skills, performance, time in position, and business needs.Additional compensation will be provided for weekend and evening shift differential (up to $2.00/hour)This position also offers an additional $0.25/hr for each current ASE certification you hold (A1–A9, T4, T8, C1, G1, & B5)Enterprise Fleet Management also offers a benefits package: paid vacation and choice time days; medical, dental, and vision insurance; dependent spending account, health savings account, life and disability insurance; fertility benefits; Employee Assistance Programs; profit sharing; 401(k) employer match; discounts and more.Company Overview Enterprise Fleet Management is a privately held, full‐service fleet management business for companies, government agencies, and organizations with medium‐sized fleets. With over 50 fully staffed offices nationwide, we assemble customized or full‐service fleet programs tailored for each business. Our North American fleet of 750,000 vehicles is growing at nearly 6 percent. We are committed to investing in and developing our people, doing the right thing for customers and employees alike.ResponsibilitiesProvide timely responses to orders submitted by phone and email, efficiently and cordiallyReview proposals to ensure proper services align with manufacturers' interval‐based timing and appropriate pricingNegotiate pricing, apply warranty applications, and issue purchase orders per our proceduresContact clients to recommend, explain repair procedures, and secure approvalRecommend repair options and costs to internal business partnersLocate and suggest appropriate service locations for clientsEqual Opportunity Employer Equal Opportunity Employer/Disability/VeteransQualifications Minimum Qualifications Include:Must be 18 years of age or olderMust live in the Kansas City Metropolitan area or surrounding KS/MO countiesMust live in the state of Kansas or MissouriSix (6) months of customer service experience requiredSix (6) months of automotive maintenance or repair experience required; experience in a lube shop, tire shop, repair facility, or dealership preferredDegree in Automotive Technology preferredASE certifications preferredBasic proficiency with Microsoft Office (Word, Excel, Outlook)Must meet all work‐from‐home technical requirementsMust be authorized to work in the United States and not require work‐authorization sponsorship now or in the futureCompetency Based QualificationsExecutingCustomer ServiceDetail‐OrientedAnalyzingCommunicationFlexibilityWork From Home (WFH) RequirementsReliable high‐speed internet via terrestrial cable or fiber (no DSL or satellite)Validated upload speed of at least 5 Mb and download speed of at least 25 Mb; latency must be less than 100 ms (use a speed test tool such as http://www.speedtest.net/)#J-18808-Ljbffr