Customer Service Representative (Full-Time)

ResponsibilitiesAssist the Service Center ManagerTake and deliver messages for the Service Center Manager and Account ManagersProvide assistance to DriversPrepare bills of lading and delivery receiptsMaintain excellent communication with external and internal customers as well as interline companiesMay be asked to assist with:PayrollData entryFreight reportsDriver collect reportsBilling and fillingQualificationsSkillful in Microsoft Office ProgramsExcellent keyboarding skillsHas worked in a fast paced environment and has excellent attention to detailExperience with handling a high volume of phone callsExceptional communication and customer service skillsOverviewCustomer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.