Infrastructure Support Engineer II

POSITION TITLE: Infrastructure Support IIThis role is onsite12 months contract ; May extend Job description:- Responsible for monitoring, managing, reporting, collaborating, and triaging of changes to the information technology infrastructure within established processes.- Works on low complexity infrastructure problems; routine changes and improvements to existing processes, with review.- The role provides infrastructure support at a basic level to deliver functionality on a defined portion of a single infrastructure technology.- Delivers infrastructure technology for multi-functional business- May have some interaction with functional business partners on tactical issues and limited contact with suppliers.Skill Set Requirements:5+ years of experience required for the following skills set- Experience with the following Infrastructure support activities: monitoring (primary responsibility), managing, reporting, collaborating, and triaging of changes to the information technology infrastructure within established processes- Experience in infrastructure and application domain functions- Practical experience in monitoring and managing, event, change and incident management- Must be able to perform and apply information analysis to resolve infrastructure problems.- Demonstrated experience with identifying, analyzing, selecting, and applying (with guidance) the appropriate new information technology infrastructure components within a diverse environment as required to support strategic business plans and processes.- Experience with working in a collaborative team environment- Excellent verbal and written communication skills- Flexible and able to support Oncall if needed , 24X7 work rotation as neededNote- Candidates who just have basic support desk experience aren’t a good fit – they MUST have demonstrated experience with infrastructure support to be considered for this role.