Body Shop Estimator - Central Houston Nissan

Central Houston Nissan is the largest Nissan dealership in the Unites States. We looking to add a Collision Estimator at our Body Shop! Apply today to join our team of dynamic professionals!Benefits IncludePaid HolidaysPaid VacationMedical InsuranceDental InsuranceVision InsuranceCompany Paid Life Insurance and AD&D401(k) with Company MatchWellness ProgramEmployee Assistance ProgramVehicle Purchase and Repair PerksJob SummaryThe Body Shop Estimator position at our Collison Body Shop writes detailed estimates, handles insurance claims and communicating to clients.Duties/ResponsibilitiesExamines damaged vehicles to determine extent of structural, body, mechanical or interior damageEstimates cost of labor and parts to repair or replace damaged itemsHelp Manage incoming callsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customersCoordinate the pick-up and delivery of luxury vehicles directly with clients and vendorsRequired Skills/AbilitiesProven customer support experience or experience as a client service representativePrior Estimating experience is requiredInsurance Claims handling experienceExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectivelyExcellent attention to detail and clean record keepingHigh school degreeEqual Employment OpportunityThe policy of Central Automotive Group is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Central Automotive Group is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at HR@centralautomotivegroup.com. In your email, please include a description of the specific accommodation you are requesting as well as the job title and job number of the position for which you are applying.