Remote Testing Operations Supervisor

Supervisor – Testing Operations Supervisor$25.00 to $30.00/hour | Full-Time | 1:30 PM – 10:00 PM MTLead High-Stakes Operations in a Secure Testing EnvironmentWe are seeking a Supervisor to lead operations supporting remote testing for professionals pursuing licensure. This role is responsible for maintaining test integrity, operational flow, and team performance in a fast-paced, compliance-driven environment.This is not a passive leadership role; you will be actively engaged in operations, decision-making, and team accountability throughout your shift.What You'll OwnOversee real-time proctoring and onboarding operationsEnsure strict adherence to test security and compliance standardsMonitor workflow and adjust staffing or assignments as neededAddress performance, attendance, and behavioral concernsLead coaching conversations and corrective action processesPartner cross-functionally to maintain service levels and operational efficiencyEscalate operational risks and personnel concerns to managementDay in the LifeIn this role, you will actively manage both real-time operations and team performance:Oversee the flow of remote testing, including assigning sessions, monitoring activity, identifying red flags, and adjusting seat availability as neededTroubleshoot technical and candidate issues, including handling escalated calls and resolving complex testing concernsSupport exam operations by managing scheduling, adding eligibilities, scoring exams, and canceling or rescheduling sessions that fail to launchLead team performance through one-on-one coaching, corrective actions, and follow-up communicationManage workforce operations, including preparing schedules, reviewing time punches, and approving or denying time-off requestsSupport hiring and onboarding efforts, including interviewing candidatesEnsure onboarding agents (OBAs) and team members support customer service demand, and step in to assist with calls, emails, or SMS as neededTop Priorities in the First 90 DaysBuild relationships and establish trust with each team member to understand strengths, challenges, and team dynamicsDevelop a strong working knowledge of systems, client requirements, and internal procedures to ensure accurate and compliant operationsStabilize and strengthen team culture by reinforcing expectations, improving consistency, and promoting a positive, accountable work environmentSchedule & ExpectationsShift: 1:30 PM – 10:00 PM MTFlexibility required to support business needsOvertime may be required during staffing gaps or peak demandWhat We're Looking ForMinimum of 2 years of prior supervisory experience requiredExperience in operations, call center, or testing environments strongly preferredTechnically savvy with strong troubleshooting skills, able to support remote test takers by resolving common system, connectivity, and platform issues in real timeAbility to manage performance and hold team members accountableStrong judgment in high-pressure, real-time environmentsComfortable working within strict compliance and security protocolsProven ability to identify problems and implement solutionsCompensation$25.00 – $30.00 per hour , based on experienceWhy Join UsWe are a growing, privately owned organization focused on test integrity, operational excellence, and developing strong leaders . This role offers the opportunity to take ownership of a critical function and make a measurable impact on both team performance and customer experience.#J-18808-Ljbffr