Senior Technical Support Engineer (Care Delivery)
Title: Senior Technical Support Engineer (Care Delivery)Employment Type: 6-Month Contract-to-HireStart Date: ASAPWork Model: Hybrid – 3 days onsite requiredEligible Locations: Boston, MA | Raleigh, NC | Dallas, TX | Waterloo, Ontario (Canada)Compensation: 65-68/hrAbout the RoleWe are hiring a Senior Technical Support Engineer to support a complex production application environment focused on care delivery workflows. This is a hands-on troubleshooting role for someone who enjoys diagnosing real system problems — not a developer stop-gap role.You will investigate live production issues, analyze application behavior, read backend code, execute SQL queries, and either resolve problems directly or partner with engineering teams to drive fixes.The ideal candidate is a career technical support professional who takes ownership of issues and thrives in a high-impact operational environment.What You’ll DoReproduce and diagnose complex production issuesRead and interpret object-oriented backend codeExecute advanced SQL queries to validate system behaviorIdentify root cause and resolve issues when possibleEscalate bugs to engineering with clear technical documentationSupport ongoing operational stability of the platformWork within ticketing systems to manage incidentsImprove support tooling and workflowsCollaborate cross-functionally with engineering and operations teamsRequired QualificationsTechnicalStrong object-oriented programming background in Java, Go, or Python (must be strong in at least one)Advanced SQL querying skillsApplication-level troubleshooting experienceAbility to read and debug code (not just run scripts)Experience working within ticketing/incident systemsPreferred QualificationsExperience as a Senior/Staff/Principal Technical Support EngineerPython scripting or automation experienceExposure to AI workflow optimizationHealthcare or life sciences industry experience (nice to have)Ideal Candidate ProfileSenior application support engineer (career support track)Comfortable reading production code dailyStrong ownership mindset — drives problems to resolutionNot a developer seeking a temporary roleEnjoys deep troubleshooting and operational stability workAdditional Details6-month contract to hireHybrid (3 days onsite required)Candidates must reside in Boston, Raleigh, Dallas, or WaterlooImmediate start preferred