Dealer Development Manager, San Diego

Upgrade helps customers move in the right direction with affordable and responsible financial products. Since 2017, we’ve helped over 7.5 million customers access over $42 billion in consumer credit. With a relentless focus on improving our customers' financial well-being, we build products that put more money in their pocket and support their journey toward a better financial future. We’re backed by some of the most prominent technology investors and were most recently valued at $7.3B.We’re consistently recognized for our collaborative and inclusive culture. Most recently, we were named one of the World’s Top Fintech Companies by CNBC, Best Places to Work by Built In, Best Places to Work by the San Francisco Business Times, America’s Greatest Workplaces by Newsweek, Best Startup Employer by Forbes, and Healthiest Employers by Phoenix Business Journal. We’re looking for new team members who get excited about designing and delivering new and better products. Come join us and help build a better financial future for millions of people. About the Role:The Dealer Development Manager will represent Upgrade Inc (Auto Finance Division) and promote our indirect lending programs. They will develop, maintain, and grow business partnerships between Upgrade Inc. and our dealership partners. The Dealer Development Manager is also responsible for staying up-to-date on local market conditions and industry trends. In this role, you will work with internal partners to find solutions that better serve our customers, and build long lasting relationships with key decision makers to drive growth and continuous improvement. This position requires residency in the San Diego, CA market.What You’ll Do:Dealer Relationship ManagementDevelop and maintain relationships with new and existing dealer partnersAct as a trusted advisor to dealership owners, GMs, and F&I managersConduct regular in-person dealership visits based on a structured drive scheduleDeliver consistent follow-up and service to ensure dealer satisfaction and loyaltyDealer Acquisition & ActivationIdentify, onboard, and activate new dealer partnersDrive dealer sign-ups and first deals (“activation”)Re-engage inactive dealers (e.g., no deals in 90 days) and return them to productionExecute onboarding training to ensure dealers understand programs and systemsProduction & Volume GrowthAchieve monthly funding and application volume goalsIncrease contracts per active dealer and overall territory productionFocus on growing volume in Tier 3–5 segments while maintaining qualityDrive penetration targets (e.g., 3+ and 5+ deals per dealer per month)Credit & Deal StructuringPartner closely with underwriting/credit teams to structure deals effectivelyEducate dealers on program guidelines, stips, and deal packagingImprove pull-through by coaching dealers on submitting clean, fundable dealsPortfolio Performance & QualityMonitor dealer portfolio performance (delinquency, charge-offs, profitability)Manage dealer mix to align with company risk appetite and profitability goalsShift focus toward preferred collateral and higher-performing dealersEnsure adherence to compliance, credit policies, and documentation standardsTraining & Dealer DevelopmentConduct ongoing product and process training with dealership staffEducate dealers on value-added products Provide market insights and best practices to improve dealer successPosition the company as a relationship-driven partner vs. transactional lenderTerritory & Activity ManagementMaintain a disciplined weekly drive schedule maximizing in-person dealer timeTrack and manage activity through CRM (e.g., Salesforce)Analyze territory performance and adjust strategy based on dataParticipate in team calls, sales meetings, and performance reviewsWhat We Look For:2+ years of experience in indirect auto finance, auto sales, or related fieldStrong understanding of credit tiers, loan structuring, and dealership operationsProven ability to build relationships and drive sales growthExcellent communication, negotiation, and problem-solving skillsSelf-motivated with strong time management and territory planning skillsAbility to travel locally (significant field time required) What We Offer You: Competitive salary and stock option plan100% paid coverage of medical, dental and vision insuranceFlexible PTOCompetitive 401(k) and RRSP programOpportunities for professional growth and developmentPaid parental leaveHealth & wellness initiatives For California residents: Upgrade's California Notice at Collection and Privacy Policy describes our practices regarding the collection, use, and disclosure of the personal information of job applicants.  We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Upgrade does not accept unsolicited resumes from staffing agencies, search firms, or any third parties. Any resume submitted to any employee of Upgrade without a prior written agreement in place will be considered the property of Upgrade, and Upgrade will not be obligated to pay any referral or placement fee. Agencies must obtain advance written approval from Upgrade's Talent Acquisition department to submit resumes and only in conjunction with a valid, fully executed agreement. English is required for all positions, as it involves interacting with staff at Upgrade's offices worldwide.