911 Telecommunicator

Position SummaryThe current vacancy is in the Emergency Communications Department. The eligibility list created by this vacancy may be used to hire other vacancies in the department.Answer 9-1-1 emergency and non-emergency calls from the public, the interdepartmental calls from police, fire and ambulance services, and calls from other public safety agencies. Monitor four to six computer screens, while efficiently gathering, prioritizing, and documenting caller information. Provide callers with the appropriate advice or referral, or initiate police, fire, and/or emergency medical (EMS) services to the caller. Perform data channel duties when scheduled. Operate Computer Aided Dispatch (CAD), 800 MHz radio, multiple sophisticated communications equipment systems, and perform related duties as assigned.To view or print a copy of the complete Ramsey County job (class) description for this position, go to: Job Descriptions. Once at this page, you can browse the alphabetical list or search for a job description.Examples of Work PerformedOperate multi-line 9-1-1 emergency phone system; respond to emergency and non-emergency calls by either handling directly or transferring to appropriate agencies. Operate TDD/TTY.Condense large amounts of information into readable, sensible typed remarks in a timely manner and use appropriate acronyms and codes essential to appropriate call processing.Maintain familiarity with the standard operating procedures and appropriate manuals that provide thorough knowledge of Emergency Communications Center operations and procedures.Access and operate multiple federal, state and local data base systems to query, enter, modify, clear and cancel information as requested.Compose and/or send various teletypes or comprehend and process correctly those received.Provide excellent customer service to community members and law enforcement requests for information.Comprehensive knowledge of the geography of all agencies served including the location of streets, important structures and landmarks. Ability to use a computerized map.Prioritize and effectively relay requests by radio, phone, electronic format or fax from law enforcement personnel, or other public safety agencies. Contact outside public service divisions as requested and relay response information as required.Provide on-going timely updates within CAD for law or fire dispatcher or responding field personnel as you receive information. Keep supervisor advised of operational needs.Testify in court when required.Deal with sensitive information in a discreet and professional manner by maintaining confidentiality.Must be reliable and dependable and report for work on a consistent and predictable basis.May train new employees and provide coaching and complete daily observation reports.(The work assigned to a position in this classification may not include all possible tasks in this description and does not limit the assignment of any additional tasks in this classification. Regular attendance according to the position’s management approved work schedule is required.)ESSENTIAL FUNCTIONS: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12.Minimum QualificationsEducation: High school graduation or equivalent.Experience: Two years of customer service experience; or one year of experience where providing service for police, fire and EMS services was the primary responsibility.Substitution: Equivalent combination of education and related experience.Certifications/Licensure: None.Finger printing: The Bureau of Criminal Apprehension (BCA) and the FBI require the Emergency Communication Center (ECC) to submit fingerprint cards of new employees and to keep them on file for every employee that has access to their databases.Bureau of Criminal Apprehension (BCA): Certification by the Bureau of Criminal Apprehension (BCA) for authorized access to the Portals/MNJIS (Minnesota Justice Information System) computer system required after hire and the ability to maintain this certification every two (2) years.Exam/Screening Process InformationThe examination process will consist of the following section with each section weighted as indicated:Training and Experience Rating = 100%The examination for 911 Telecommunicator will consist of a training and experience rating, comprised of the questions in the attached supplemental questionnaire. Not all applicants who meet the minimum qualifications will pass the training and experience rating. The rating on this supplemental questionnaire will depend on your answers to the questions – do not mark “see resume” or “see work history” as a response. Please answer all your questions clearly and completely. Failure to respond could affect your score and final rank on this examination.Eligible List: The names of all applicants who have submitted a completed application and passed the examination/screening process shall be placed on the eligible list for an employment opportunity as a Job title. This list will be certified to the appointing authority which may use this list to conduct interviews to fill a vacancy. Applicants will remain on the list for 60 days or until hired, whichever occurs first. A notice will be sent to applicants at the time the eligible list is posted.The names of all applicants who pass the examination with a score of 60 or higher will be forwarded to the department for further consideration.Veteran's Preference: This is a classified position requiring an open, competitive selection process. Veteran's Preference points will be applied after a candidate passes the examination process. Applicants who are eligible for veteran's preference should update their veteran's DD214, and other supporting documents, and submit them as an attachment at the time of application.Criminal Background Checks: All employment offers are conditioned upon the applicant passing a criminal background check. Convictions are not an automatic bar to employment. Each case is considered on its individual merits and the type of work sought. However, making false statements or withholding information will cause you to be barred from employment, or removed from employment.E-Verify Participation: Ramsey County participates in the federal E-Verify program. This means that Ramsey County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. If the Government cannot confirm that you are authorized to work, Ramsey County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment. Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.Equal Opportunity Employer: Ramsey County provides equal access to employment, programs, and services without regard to race, color, creed, religion, age, sex (except when sex is a Bona Fide Occupational Qualification), disability, familial or marital status, sexual orientation or gender identity, public assistance status, place of residence, political affiliation, or national origin.Ramsey County is deeply committed to advancing racial equity and promoting diversity and inclusion within all areas of its workforce. The county strives to be equitable, inclusive, transparent, respectful, and impactful in how we serve and engage with residents, as well as Ramsey County employees. Advancing racial equity ensures all people who need access to opportunities and services we provide, will receive them. Racial equity is achieved when race can no longer be used to predict life outcomes, and outcomes for all are improved.To print a paper application for this posting click Paper Application. You will need to print this posting AND answer the supplemental questions associated with this exam and submit them with your completed paper application.For further information regarding this posting, please contact Crystal.Diaz@co.ramsey.mn.usRamsey County provides a wide range of employee benefits to support health, well-being, and work/life balance. Benefits eligibility can vary depending on union status/contract language. A summary of benefits is provided below. Detailed information is available for review at https://assets.ramseycountymn.gov/files/2026-02/Total%20Rewards%20Guide%202026.pdfMedical, dental and vision insuranceThe County contributes a bargained percentage to the medical and dental monthly premiumEmployees choose from four enrollment tiers: Single, Employee + legally married spouse, Employee + Child(ren), FamilyBlue Cross Blue Shield Medical insurance – three plan options including a High Deductible Plan with a Health Saving Account offered. Earn up to $20/month in electronic gift cards for each enrolled employee or spouse for wellness activityMetLife Dental Insurance – two plan options offeredVSP Vision Insurance – Advantage Plan offeredPre-tax Benefit ProgramPre-tax medical, dental, vision monthly premium deduction optionDependent and Health Care Flexible Spending AccountsCounty monthly contribution to a Health Savings Account for employees who elect the High Deductible medical planPaid time offVacation hours, accrued based on years of service, ranging from 12 to 25 days per year (pro-rated for part-time employees)11 scheduled holidays and two floating holidaysUp to eight weeks of 100% paid parental leave, plus additional use of sick time as noted belowSick hours accrued at a rate of three weeks per year, which can be used for medical and dental care; injury or illness for you, your spouse or children; the birth or adoption of a child (up to 80 hours) or the death of a family member (up to 40 hours)Wellness incentive allows conversion of unused sick time to vacation or payRetirement benefitsPension - The county contributes at least 7.5% of your salary to your pension, depending on bargaining unit. Unlike other retirement investments, pension payments are a lifetime benefit once you start collecting paymentsNew employees become vested after three years. For the Police and Fire union, employees are vested after 10 yearsDeferred compensation - 457(b) account with employer matchHealth Care Savings Plan - all benefits-eligible employees contribute 1% of gross regular salary to a Health Care Savings Plan account for eligible health care expenses after retirement. Interest accrues tax free. County provides a scheduled contribution after five years of participationTransit and parkingFully funded Metropass.Transportation/parking expenses reimbursement accountEmployee well-beingEmployee assistance program, including telephone counseling, financial counseling, rideshare benefits, etc.Wellness programmingFlexible work policy with hybrid work options for eligible positionsLife Insurance and Disability leaveCounty provided Basic Life coverage - 1x annual salary, minimum $10,000 up to a maximum of $50,000. Optional supplemental coverage available Long-term Disability – County provided coverage replaces 40% of the employee’s lost income after six months of disability, subject to a $5,000 monthly maximum. Option to purchase an additional 20% income replacement up to $7,500 monthly maximumShort-term Disability – option to purchase 60% income replacement coverage with 30, 60 or 90-day waiting periodCareer developmentTuition reimbursement, up to $4,000 per yearOnline professional development opportunities through the Learning & Development CenterCounty employment qualifies as a public service organization for the Public Service Loan Forgiveness ProgramEmployee resource groups – help employees build connections through common bonds with colleaguesFor information about Ramsey County's 2026 benefits, visit: https://assets.ramseycountymn.gov/files/2026-02/Total%20Rewards%20Guide%202026.pdf01Each applicant must complete this supplemental questionnaire as a part of the application screening process. The supplemental questionnaire will be used as a scored evaluation of your knowledge, skills and experience. Provide complete information for each question. Do not write "see resume" as it is not an acceptable answer. The experiences you indicate in your responses will be reviewed and used to determine your eligibility to move forward in the selection process. Select "yes" if you have read and understand.YesNo02Please select the option that best applies to you if you have completed or are currently participating in any of the following Public Sector Partnership Programs at Ramsey County.HIRED Partnership ProgramProject for Pride in Living (PPL) Partnership ProgramRamsey County Workforce SolutionsRamsey County Internship (including Right Track Plus)Fellowship at Ramsey CountyLimited-Duration Assignment at Ramsey CountyProvisional Assignment at Ramsey CountyTemporary Opportunity at Ramsey CountyWork Experience Program (e.g., Young Adult Career Academy)Job Shadow Experience at Ramsey CountyNo, I have not participated in any of the above03Select the option that best describes your highest level of completed education.High school diploma or GEDAssociate's DegreeBachelor's DegreeMaster's DegreeDoctoral DegreeNone of the above04If you indicated in the previous question that you have a degree, please describe below your field of study, the name of the school, dates of attendance/completion and type of degree. If you have other formal training and certifications related to this position, you may include that here. If you do not have a degree/college credit, please write N/A in the space below. DO NOT WRITE see resume or see application.05Please select from the following options which best describes your experience in customer service.No experienceTwo years of experienceThree to five years of experienceMore than five years of experience06Describe the experience indicated in question above. Include the name of your employer and provide specific details of the work you performed. Do not copy and paste your resume, a job description or indicate "see resume". If you do not have this experience, type "N/A in the space below."07Are you able to type 35 WPM or more? You may be asked to prove this skill upon hire.YesNo08Please select the option which best describes your experience working in a high volume, fast-paced office environment where there are crises and priorities that change rapidly.No experience.Less than 1 year.1 year or more but less than 2 years.2 years or more but less than 3 years.3 years or more but less than 4 years.4 or more years.09Which of the following best describes your experience training or mentoring teammates/coworkers?I do not have experience training/mentoring teammates.I have 1-2 years of experience training/mentoring teammates.I have 3-4 years of experience training/mentoring teammates.I have 5 or more years of experience training/mentoring teammates.10Select the option that best describes the amount of work time you typically spend working with frustrated or upset customers/clients and helping them resolve issues or problems.Less than two hours throughout my workday.At least two hours, but less than four hours each workday.Between four and six hours each workday.I usually do not work with frustrated or upset customers/clients.11Please select all of the following in which you have work experience:Experience with multiple line phone systemsProcessing sensitive informationUsing a computerized mapWorking with multiple computer screens and programs at a timeNone of the above12Do you have experience in any public safety environment?YesNo13Which of the following best reflects your experience working in an environment with rotating shifts (including nights, weekends, and holidays)?I do not have experience working rotating shifts.I have 1-2 years of experience working rotating shifts.I have 3-4 years of experience working rotating shifts.I have 5 or more years of experience working rotating shifts.14Describe the experience indicated in questions 7-13. Include the name of your employer(s) and provide specific details of the work you performed. Do not copy and paste your resume, a job description or indicate "see resume". If you do not have this experience, type "N/A in the space below." Required Question