CUSTOMER SUCCESS PARTNER Minneapolis MN

Customer Success PartnerAt Sally Beauty Holdings, Inc., our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and distributing professional beauty supplies across 11 countries through our Sally Beauty and Beauty Systems Group businesses. Sally Beauty offers products for hair color, hair care, nails, and skin care to retail customers looking for salon-quality products at a value price. Beauty Systems Group, branded as Cosmo Prof or Armstrong McCall stores, along with its direct sales consultants, sell professionally branded products intended for use and resale by salons to retail consumers.About the RoleLocation: RemoteThe Customer Success Partner (CSP) serves as the primary virtual support resource for assigned accounts. This role is responsible for delivering high-quality customer experience through proactive communication, order support, product awareness, and ongoing relationship management.The CSP helps ensure customers remain informed, connected, and supported following the transition from dedicated in-salon coverage to a virtual service model. Through consistent engagement and operational support, the role contributes to customer retention, customer satisfaction, and overall account health.ResponsibilitiesServe as the primary virtual point of contact for assigned accountsBuild and maintain strong customer relationships through phone, email, text, and virtual engagementProcess customer orders accurately and efficiently while resolving order-related issuesProactively communicate promotions, new product launches, education opportunities, and business initiativesSupport customer awareness and engagement around company programs, offers, and resourcesPartner closely with field sales teams and leadership to ensure continuity of customer supportRespond to customer inquiries related to products, pricing, inventory availability, and account needsSupport customers through service recovery situations and escalate issues appropriately when neededMaintain accurate customer records and engagement activity within SalesforceMonitor account trends and identify customer risks, concerns, or support opportunitiesKnowledge, Skills & Abilities Requirements3+ years of experience in customer service, inside sales, account management, or related customer-facing rolesStrong communication and relationship-building skillsAbility to manage multiple customer accounts and priorities simultaneouslyHighly organized with strong follow-through and attention to detailComfortable working in a fast-paced, metrics-driven environmentProficiency in Microsoft Office, Salesforce and order management systemsBeauty industry experience preferredExperience supporting customers in a virtual or remote environment preferredCompetencies & AttributesCustomer FocusCommunicationRelationship ManagementProblem SolvingAdaptabilityExecution & Follow-ThroughCollaborationOrganizational AgilitySuccess MeasuresMaintain strong customer retention across assigned account portfolioDeliver timely, accurate, and professional customer support and order processingAchieve established service-level expectations for responsiveness and follow-upMaintain consistent proactive outreach cadence with assigned customersIncrease customer awareness and participation in promotions, education, and new product launchesSupport overall account health through ongoing customer engagement and relationship managementIdentify and escalate customer concerns, risks, and service opportunities in a timely mannerMaintain accurate documentation of customer interactions and account activity within company systemsPartner effectively with field teams and cross-functional business partners to ensure seamless customer experienceWorking Conditions & Physical RequirementsLocation: RemoteThis is a primarily virtual/remote customer support role requiring consistent outbound customer engagement through phone, email, and digital communication channels. The role may require periodic participation in team meetings, training sessions, and business reviews.