Implementation Manager

About Our ClientOur client is a leader in providing innovative solutions for behavioral health and well-being.About The RoleOur client is seeking a customer-facing Implementation Manager to join the growing Customer Success team. This role will involve working closely with various stakeholders both internally and externally to ensure seamless onboarding of new customers and enhance internal processes for efficiency.Who are You?The ideal candidate thrives in a startup environment, excels in fast-paced settings, and possesses strong communication skills. They are dedicated to delivering solutions that meet customer needs within set timelines and enjoy solving challenges creatively.How will You Contribute?Managing end-to-end implementations with new customersConfiguring key system componentsCommunicating effectively with customers at various levelsCollaborating with internal teams to ensure successful project deliveryCoordinating project timelines and tasksTroubleshooting and resolving customer issuesWhat Qualifications and Skills are Required?5+ years of experience leading SaaS enterprise-wide implementation projectsExperience working with external customers and tech teamsStrong verbal and written communication skillsProblem-solving and analytical abilitiesNice-to-Haves:Interest in healthcare/behavioral healthProject Management CertificationPrevious user training experienceWillingness to travel up to 30% What You'll Get:A chance to work on a product that positively impacts livesA dedicated team with a shared visionCompetitive compensation, generous health benefits, equity, and 401(k) matchingOpportunities for growth and innovationHybrid and remote work optionsPerks like stocked kitchen, team lunches, and mental health days offSalary Range $110,000 to $160,000 per year