HVAC Call by Call Supervisor - Newnan

We are currently seeking a HVAC Call by Call Supervisor to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our HVAC Call by call Supervisors are tasked with managing daily field operations, employee training, real time sales strategies, retention efforts, safety, and ensuring the technicians are providing outstanding service to our customers.What’s In It For Me?Market Value Compensation - $60,000 - $70,000Annualized Bonus PlanRobust PTO PlanHealth, Vision and Dental plans for you and your family to choose from401K Retirement Plan with company match up to 30%Life Insurance, Short-Term and Long-Term DisabilitySpecial Program Options FSA, EAP, Legal Services, and Identity TheftContinuous Training for your Professional DevelopmentWorking in a dynamic, collaborative, and fun environmentCoached and supported career growthWhat Will I Do?Monitor and coach technicians on a call-by-call basis using KPIs, and call reviewsImprove average ticket, conversion rate, maintenance agreements, and customer satisfactionPartner with dispatch to optimize scheduling, routing, and call readinessProvide technical and sales coaching before and after service callsReview invoices, photos, and documentation for quality and consistencyIdentify training opportunities and collaborate with the training teamReinforce company processes, pricing integrity, and safety standardsSupport hiring, onboarding, and performance management of techniciansDo I have What it Takes?5+ years of residential HVAC service experience preferredPrior leadership, mentoring, or supervisory experience preferredStrong diagnostic and troubleshooting abilitiesProven track record of sales performance and client satisfactionWrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.Coolray Atlanta#CRATLI