Bank Teller

20 Felton Street Cambridge, MA 02138 Does this job require travel? NoJob Title: Member Service Associate Bank Teller Number of Openings: 1Duration: Full Time Permanent Shift: First Hours Per Week: 40 Work Hours(From - To): 8:30 4:00 Pay Range: \$20 \$21 Is there a New Hireprobation Period? 90 Day Job Description/Duties: Job Title: MemberService Associate Bank Teller Location: Cambridge, MA (onsite) Schedule:Scheduled shifts Monday Saturday to support branch operations ReportsTo: Branch Manager Summary Under the direction of branch management, theMember Service Associate is responsible for delivering exceptionalmember experience. The Member Service Associate will complete tasksincluding, but not limited to, sales and service activities, maintainingand balancing teller cash drawers, and processing transactionsefficiently, professionally, and accurately. The Member ServiceAssociate will uphold the credit union?s quality standards and provideexceptional member service by identifying member needs, promoting creditunion products and services, and supporting efforts for proactiveactivities that develop new business. The Member Service Associate willmake sound decisions on the teller line that uphold WFFCU values andservice expectations, and will adhere to all established policies,procedures, and compliance regulations. This is a full-time, fullybenefitted, hourly position of up to 40 hours per week, with occasionalOvertime Offered. Essential Duties And Responsibilities Assist Withday-to-day branch operating policies, procedures, opening and closing,balancing drawers, and assisting members. Work as a teller on thefrontline, assisting members with various account-related requests andservices, such as opening accounts, wire transfers, savings bonds,foreign currency, stop payments, checks, inquiries about depositproducts and service charges, ATM/debit cards, ATM proving,applications, usage, and limits, account transactions and updates, thirdparty check verifications, notary public services, maintaining a cashdrawer. Project a positive and professional attitude and maintain a neatand orderly work area at all times; address and/or escalate any membercomplaints as appropriate efficiently and knowledgeably and in adherencewith WFFCU Member Services Required Amount of Experience: 1 yearRequired Skills: Qualifications/Requirements Ability to complete simplemath transactions, including addition, subtraction, multiplication, anddivision in all units of measure, using whole numbers, common fractions,and decimals. Ability to read, analyze, and interpret written and oralinstruction. Ability to speak, read, and write English fluently,required bilingual candidates are a plus. Ability to obtain and maintainNotary Public status, if requested. Excellent communication skillsability to present information and respond to questions from members ofmanagement and credit union members professionally. Pleasant demeanorability to deliver exceptional member service externally and internally,and to work cooperatively with a diverse pool of colleagues and members.Ability to define problems, collect data, establish facts, and drawvalid conclusions, and exercise good judgment, knowing when to pull in asupervisor for assistance. Proficient in computer / software programs,including Microsoft Office. Ability to appear for work, consistently,reliably, and dependably, as scheduled. Education/Training ExperienceHigh school diploma or equivalent, required; college degree orcertification in a relevant field, preferred. Minimum of three years ofexperience in a customer service role, including handling cashtransactions. One to three years of bank/credit union experience ispreferred. Is U.S. Citizenship Required? Yes Is there a minimum agerequirement, based on applicable laws? Yes If yes, what is the minimumage for this job? 18