Field Support Technician

· Experience onboarding new users to Microsoft 365, with emphasis on Sharepoint, OneDrive, and Outlook as well as answering general user questions;· Experience migrating end user emails and documents to Outlook and OneDrive;· Experience with troubleshooting and maintaining Windows Active Directory users, computers and policies, preferred;· Experience troubleshooting with Microsoft Windows 10;· Experience troubleshooting Microsoft Office 2016, including exporting/importing mail, calendar and contacts;· Experience with basic network (wired and wireless) configuration and troubleshooting including ping and trace route, preferred;· Knowledge of court processes and court information systems preferred;· Skill in providing excellent customer service;· Ability to travel throughout the state as needed;· Ability to communicate effectively verbally and in writing;· Ability to understand impacts of software, system, or application changes on customers;· Ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts;· Ability to work independently.