Sales Business Development Center Associate (BDC)

North County Ford is seeking an Automotive Business Development Associate to join our team. The BDC Associate is responsible for receiving all incoming sales calls, establishing relationships with customers and scheduling appointments for the Sales department.You will find that you are given the knowledge and tools necessary to succeed. We offer you a challenging career where you will have the opportunity to grow professionally.What are the day-to-day responsibilities?Receiving inbound sales phone calls and Internet leadsIdentifying the client's needs and scheduling appointmentsPlacing outbound phone calls to potential leadsEnsuring all clients concerns are addressed prior to appointment date such as cost, warranty questions, appointment duration.Contacting clients prior to appointment date to confirm appointmentFollowing up post visit to ensure customer satisfactionMaintaining current knowledge of all promotions and inventoryAttending Sales meetingsConsistently meeting/exceeding goals which correspond to the objectives of the dealershipWhat are the requirements for this job?Must have an active Vehicle Salesperson License with the DMV.Previous sales experience or passion for cars preferredBi-lingual/multi-lingual preferredHigh level of professionalismExcellent oral, written and positive interpersonal communication skillsPrevious experience in customer service, sales, or phone-based workComputer literacy - developing proficiency with all features of the BDC CRM softwareStrong organizational and follow-up skillsAbility to read and comprehend instructions and informationExcellent problem-solving skillsCall center experience is a plus, but not necessary.Valid Driver's License and ability to maintain insurabilityHigh school diploma or equivalentCompensation: $22.00 per hour plus commission. Average regular rate of pay after base and bonus ranges from $22 to $35 per hour.North County Ford offers a full comprehensive benefit package including Medical and Dental Insurance, Life Insurance, a 401K plan, Flexible Spending Accounts, advancement opportunities and much more!We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.