Warranty Coordinator I (Germantown)

What We ExpectThe first 3 letters in the workplace are Y-O-U! TK Elevator is currently seeking an experienced Coordinator I in Germantown, TN.Responsible for prescreen and review of new orders, review returned approvals and release projects on time to obtain firm ship date based on building schedule. Manage project throughout entire Order Management process; remove barriers that may delay project schedule. Coordinate basic Modernization (MOD) & Components models using project management skills. Interface with project managers, branch and sales staff to ensure proper procedures are followed and deadlines are met.ESSENTIAL JOB FUNCTIONS:Review quote, order form, surveys and / or booking package for completeness and accuracy of required information for quoting or manufacturing.Review and make necessary changes to quoted prices based on customer driven changes to ensure accuracy and completeness of data presented for submittal drawings.Create and maintain production schedules that meet customer demands and optimize the use of manufacturing resources.Review and analyze documentation for use in the preparation of Modernization (MOD) & Components Submittal data including quoted prices, architectural drawings, and surveys.Prepare accurate, timely release orders to suppliers to assure the precise equipment is delivered in accordance with the contract schedule.Enter data and maintain job information on the mainframe system. Maintain related forms and files.Correspond with Manufacturing, and sales staff to ensure procedures are followed and deadlines are met.Respond to internal and external customer requests within time specified in our service level agreements.Identify, resolve, and initiate problem resolution during the change management process.Maintain control system to distribute drawings to the proper department.Process job within defined service level agreements to ensure a timely ship date.Perform special projects and other duties as assigned.Who we are looking forEDUCATION & EXPERIENCE:Bachelor’s Degree, or Associate’s Degree in a construction-related field is preferred; High School and/or Technical School is required.One or more years of related work experience, preferably in a construction related field.Project coordination in a construction and / or architectural experience is preferred.Strong customer service experience and abilities are required.Effective verbal and written communication skills are required.Proficiency in Microsoft Office Suite (Word, Excel, Access, PowerPoint, and Outlook) is required.The ability to read, interpret, comprehend and organize technical documentation (architectural drawings, elevator architectural submittals, and elevator layout drawings) is preferred.Requires the ability to work with mathematical concepts such as fractions, percentages and decimals.Must be organized and detail-oriented to manage multiple projects.What we offerProvided they meet all eligibility requirement under the applicable plan documents, employees will be offeredMedical, dental, and vision coverageFlexible spending accounts (FSA)Health savings account (HSA)Supplemental medical plansCompany-paid short- and long-term disability insuranceCompany-paid basic life insurance and AD&DOptional life and AD&D coverageOptional spouse and dependent life insuranceIdentity theft monitoringPet insuranceCompany-paid Employee Assistance Program (EAP)Tuition reimbursement401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.Additional benefits include:15 days of vacation per year11 paid holidays each calendar year (10 fixed, 1 floating)Paid sick leave, per company policyUp to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.Who we are ContactTo apply to a position, please click on the Apply Now button.For any additional questions or job specific requests, please use the contactbelow and include the Job Requisition Number as a reference.Elevatorjobs.AMS@tkelevator.com