Programmatic Solutions Consultant - Technical, Programmatic Solutions Consultants - Technical

Overview In this role you will independently diagnose and resolve complex programmatic advertising issues for enterprise customers using Amazon DSP and related tools. You’ll own end-to-end incident resolution, reproduce root causes, and guide cross-team workarounds while building scalable capabilities to improve service quality. You’ll influence product prioritization by surfacing root causes and trends, and you’ll contribute to training and documentation. This is a high-impact, customer-facing position with a strong emphasis on technical excellence and rapid problem solving. Compensation / Benefitshealth insurance (medical, dental, vision)401(k) matchingpaid time offparental leaveRSUs and sign-on paymentsEAP and mental health support ResponsibilitiesReproduce cases, perform root-cause analysis, and prioritize issues for resolutionDemonstrate deep technical expertise to troubleshoot critical programmatic advertising problemsAct as escalation point for complex, cross-organizational issues and own end-to-end resolutionCollaborate with internal teams to investigate, define workarounds, and resolve defectsProvide advanced support across AWS Advertising tech stack (ADSP, AAT, CAPI, ADM, AMC)Prioritize cases based on customer impact using case management toolsContribute to training and documentation for users and internal staffAutomate standard procedures via scripting and data APIs to analyze high-volume dataIdentify trends, propose customer experience improvements, and scale solutionsMentor peers to enhance technical skills in programmatic troubleshootingDrive continuous improvement of support strategy and technology approachesIdentify emerging issues and influence product prioritization through technical investigationsConduct live troubleshooting sessions for customers Key requirementsBachelor in Computer Science or equivalent4+ years in technical support with programmatic advertising experienceExperience as a technical specialist in customer-facing rolesExperience with databases (NoSQL, SQL Server/MySQL) and debugging technical systemsExperience writing and publishing technical documentationDeep understanding of advertising technologies (ad server, DSP)Excellent written and verbal communication to technical and non-technical audiencesAbility to manage multiple assignments and meet deadlinesMentorship and collaboration across teamsTechnical troubleshooting in advertising tech (DSP, ad server)NoSQL/SQL databases and data analysisScripting or coding in at least one language (Python, Java, PowerShell, etc.)