Technical Trainer

Key Responsibilities: * Develop and execute a comprehensive training strategy aligned with the CCMS implementation timeline and project goals. * Design and develop instructional materials using adult learning principles and instructional design best practices. * Lead and facilitate training sessions for end-users, super users, and trainers, ensuring knowledge transfer and system adoption. * Coordinate and mentor a team of trainers or instructional designers, ensuring consistency and qualit, in training delivery. * Monitor training effectiveness through feedback, assessments, and performance metrics; refine training programs based on findings. * Support organizational change initiatives by promoting user engagement, addressing resistance, and reinforcing new workflows and behaviors. * Serve as a liaison between technical teams and end-users to ensure training aligns with system updates and user needs. Minimum Skills Required • Experience in designing and delivering training for enterprise software systems. * Ability to create instructional materials using adult learning principles. * Proven ability to lead training efforts in large-scale IT implementations. * Strong organizational and project management skills. * Excellent verbal and written communication skills. * Ability to explain technical concepts to non-technical audiences. * Familiarity with e-learning tools (e.g., Articulate Storyline, Adobe Captivate). * Experience using Learning Management Systems (LMS). * Understanding of case management systems or similar judicial/public sector applications. * Ability to work effectively with cross-functional teams, including IT, business units, and vendors. MINIMUM EDUCATION & EXPERIENCE REQUIRED: Required: * Bachelor's degree in education, Instructional Design, Information Technology, Criminal Justice, or a related field. * 5+ years of experience in training development and delivery for enterprise software implementations. * Proven experience leading training efforts for large-scale IT projects, preferably in government or judicial environments. * Strong understanding of adult learning principles and instructional design methodologies. * Experience with case management systems or similar judicial/public sector applications. * Proficiency in developing and delivering training using various modalities (in-person, virtual, e-learning). * Strong project management and organizational skills, with the ability to manage multiple priorities. * Excellent written and verbal communication skills, including the ability to communicate technical concepts to non-technical audiences. * Proficiency with e-learning tools (e.g., Articulate Storyline, Adobe Captivate, Camtasia) and Learning Management Systems (LMS). * Ability to work collaboratively with cross-functional teams, including IT, business units, and external vendors. Preferred: * Experience with specific CCMS platforms (e.g., Tyler Odyssey, Journal Technologies, or equivalent). * Familiarity with court operations, judicial workflows, and legal terminology. Experience conducting training needs assessments and user readiness evaluations. * Knowledge of change management principles and experience supporting organizational change initiatives. Experience developing accessible training materials in compliance with ADA and Section 508 standards. * Certification in instructional design (e.g., ATD, CPD), project management (e.g., PMP, PRINCE2), or training (e.g., Certified Professional in Training Management). Experience managing or mentoring a team of trainers or instructional designers.j Job Type: Contract Pay: $1.00 - $2.00 per hour Work Location: In person