Resort Guest Services Concierge, Holiday Inn Squire Resort

The opportunity Delaware North Parks and Resorts is hiring a seasonal Resort Guest Services Concierge to join our team at The Squire at Grand Canyon, a Holiday Inn Resort in Tusayan, Arizona. As a Concierge, you will be responsible for helping guests turn their dream visit into an unforgettable journey. If you have outstanding communication skills and want to be the heart of our guest experience, apply today! Pay$16.00 - $18.00 / hour Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer. What we offer Health, dental, and vision insurance* 401 (k) with company match* Paid vacation days and holidays* Paid parental bonding leave* Tuition or professional certification reimbursement* Weekly pay 50% off food in on-site restaurants 20% off retail and grocery items Monthly team member appreciation events Referral bonus – earn $200 for each eligible referral Training and development with opportunities for internal mobility and growth, including the chance to work at our other locations nationwide *Available for full-time, year-round team members Life at the Grand Canyon Looking for a job that will take you far? Join our team at The Squire at the Grand Canyon, a Holiday Inn Resort, located only minutes away from the South Rim. Enjoy the small town life in Tusayan with the unique experience of being near one of the world's most iconic natural wonders. Variety of low-cost housing available starting at $56/ week, including wi-fi, satellite TV, and all utilities Free laundry facilities Free use of pool, workout facilities, and other resort amenities, including a bowling alley Free access to Grand Canyon National Park with seasonal shuttle to and from the park Seasonal shuttle to Flagstaff Easy access to activities, including hiking trails, river tours, stargazing, museums, and the Bearizona Wildlife Park What will you do? Greet and support guests in person and across channels with genuine warmth, embodying the approachable and friendly spirit of Holiday Inn Resorts Provide personalized recommendations, tailored itineraries, and dependable guidance on Grand Canyon activities, viewpoints, trails, shuttle systems, and safety considerations Oversee all guest tour and activity bookings, including guided canyon tours, jeep tours, helicopter and air experiences, mule rides, rafting trips, and regional excursions Confirm and communicate reservations promptly while staying current on park operations, weather, shuttle timings, road closures, and alerts Keep the concierge area organized, inviting, and stocked with brochures, maps, and digital resources while recording bookings, tracking commissions, and maintaining accurate logs Respond quickly and professionally to guest concerns, anticipate needs proactively, and support special arrivals, VIP guests, and groups with elevated service and attention to detail More about you Previous concierge, hospitality, or front desk experience preferred; experience in a resort or national park location is a plus Knowledge of the Grand Canyon region, or the proven ability to learn quickly and confidently Ability to multitask, solve problems, and stay calm in a dynamic environment Familiarity with booking systems and hotel property management tools is a plus Flexibility to work weekends, evenings, and holidays No degree required Physical requirements Ability to stand for long periods Ability to lift up to 30 pounds Shift details Days Evenings Holidays M-F Evenings as needed Weekends Who we are The Squire at the Grand Canyon, a Holiday Inn Resort, is a premier destination for guests visiting the South Rim. Just minutes from the Grand Canyon, the resort features modern amenities, multiple dining options, and a welcoming atmosphere. Join a team dedicated to creating memorable experiences in one of the world's most iconic locations. Our business is all about people, and that includes you. At Delaware North, you're not just part of a team — you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.Together, we're shaping the future of hospitality — come grow with us! Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status. $16.00 - $18.00 / hour