Call Center Agent (REMOTE)

We are seeking dependable and customer-focused Remote Call Center Agents to join our growing team. This full-time, remote position involves handling a variety of inbound and outbound calls to support our customers across several key departments:Member Services: Inbound customer supportRetention: Inbound retention and customer engagementPre-Cancel Services: Outbound re-engagement and light collectionsThird-Party Collections: Available by request onlySchedules & AvailabilityTraining Schedule: Monday to Friday, 9:00 AM – 6:00 PM CST (First two weeks)Post-Training Schedule: Monday to Friday, 10:00 AM – 7:00 PM CSTAttendance Requirements:100% attendance required during trainingOngoing attendance must meet a minimum of 93% to qualify for bonusesKey ResponsibilitiesHandle a high volume of inbound and outbound customer callsResolve customer inquiries efficiently and professionallyDocument all call activity accurately using internal systemsAdhere to all compliance and operational guidelinesMaintain performance metrics including attendance and key performance indicators (KPIs)RequirementsFluent in spoken and written EnglishBasic computer literacy and ability to navigate multiple applicationsMust pass a background checkProfessional communication skills and customer service aptitude100% attendance required during the first 3 weeks of trainingWork Environment RequirementsA private, quiet, and secure workspace free from distractionsNo public or shared environments permitted during work hoursTechnical RequirementsDesktop or laptop computer (Windows 10 or 11 only; Mac and Chromebooks not supported)Dual Core 2 GHz processor (or better)Minimum 4GB RAMAt least 80GB available hard drive spaceMonitor: 18" or larger, with a resolution of 1920x1080Wired keyboard and mouse (wireless peripherals not allowed)Wired headset with noise-canceling microphoneHard-wired high-speed internet connection (no Wi-Fi or satellite connections):Minimum download speed: 20 MbpsMinimum upload speed: 10 MbpsFirewalled router required (direct modem connections are not permitted)