Front Desk Agent - Doubletree by Hilton Berkeley Marina

Key ResponsibilitiesGreet and welcome guests in a friendly, professional, and courteous mannerPerform guest check-in and check-out procedures accurately and efficientlyVerify guest information, process payments, and obtain proper authorizations, including incidental holdsManage room assignments, reservations, and modifications using the property management system (PMS)Respond promptly to guest inquiries, requests, and concerns, ensuring timely resolutionMaintain knowledge of hotel services, amenities, and local attractions to assist guestsCoordinate with housekeeping, engineering, and other departments to ensure guest satisfactionHandle cash, credit card transactions, and maintain accurate records in compliance with company policiesFollow all brand standards, SOPs, and security proceduresMaintain a clean, organized, and professional front desk areaSupport upselling opportunities and promote hotel services when appropriateQualificationsHigh school diploma or equivalent requiredPrevious customer service or hospitality experience preferredStrong communication and interpersonal skillsAbility to multitask and work in a fast-paced environmentBasic computer skills; experience with PMS (e.g., OnQ, PEP) preferredFlexible schedule, including weekends, evenings, and holidaysAbility to handle confidential information with discretionCore CompetenciesCustomer Focus & Service ExcellenceAttention to Detail & AccuracyProblem Solving & Conflict ResolutionTeamwork & CollaborationTime Management & OrganizationEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws.