Work from Home Canadian French Bilingual Representative

Work From Home-Customer ServiceFrench Canadian /English Bilingual***Equipment Provided******Paid Training***At ACC Premiere, we're passionate about customer service. Our talented team of professionals provides exceptional service experiences for the consumers of many well-known brands via phone, social media, live chat, email, SMS, and video platforms. Our company prides itself on promoting from within and our culture is built on communication and an employee-centric work environment. We are seeking individuals with experience in retail, sales, retention and/or data entry.We are currently hiring professionals to work in the role of: Remote French Customer Service RepresentativeRESPONSIBILITIES:Handle customer inquiries and complaintsMaximize every sales opportunity by upselling and cross-selling profitable productsDocument and update customer records based on interactionsMaintain a knowledge base of the evolving products and servicesIncrease customer retention by implementing creative problem-solving skillsHandle numerous customer inquiries promptly, accurately, and efficientlyPREFERRED SKILLS:Minimum of 2 years customer service experience in a call center environmentExperience supporting luxury brand products and servicesExperience supporting home appliancesPositive and professional demeanorExcellent written and verbal communication skillsMinimum HS diploma, college preferredExperience with diagnosing and troubleshootingMust be fluent in English and Canadian French (written and verbal)Has experience supporting consumer products and/or services.TRAINING:Product training (Understanding of our client's range of products, ingredients, application, adverse effects, etc.)Systems training (How to use CRM and ACD Tools)Remote training (via the video conference platform Zoom)100% AttendanceWHY US?We inspire and develop employees to be able to effectively empathize with consumers.We create experiences that provide promotion opportunities from within.We motivate and encourage our employees to contribute new viewpoints which add to our team-oriented culture!EEO Statement: