Account Manager

City Wide Facility Solutions is actively seeking an Account Manager (FSM) to join our growing team in East Brunswick. Are you an individual who embraces the challenge of problem-solving? Are you fueled by the exhilaration of achieving victory alongside a cohesive team?Our competitive starting salary of $60,000.00, along with PTO, health insurance, car allowance, phone allowance, commission opportunities, and bonuses, is just the start. Range $60,000 - $95,000 first year | $80,000 - $130,000 after year 1.Our company stands apart from others in our industry through our unique blend of dynamic culture, prime location, and unwavering commitment to our core values. We offer an ideal environment for highly self-motivated individuals with a positive, winning mindset.The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.What You Will Do...Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products. Formulate and manage an effective service strategy and schedule tailored to each clientNegotiate and enter into agreements with clients for additional services - determine pricing, staffing, and logisticsManage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessaryEnsure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients. Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctlyPromote the sale of, procure, and monitor supplies for clients. Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that ariseUse City Wide's CRM to perform client inspections, adding extra charges, NM routing, etcSchedule each non-routine activity in client facilities using OutlookUpdate and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeledNotify Sales Executives of potential accounts in your territory, especially new constructionDevelop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor complianceApprove Night Managers and/or Service Representative's pay sheets; ensure accuracyAssist Accounting in collecting clients' past due invoices and payment invoices for ContractorsMaintain updated route sheets, key/alarm sheets, and monthly planner for each clientRequirements2+ years outside B2B account management experience, building maintenance or facility management preferred but not required2+ years track record of success in a client retention role, with goals and metrics to supportHighly detail-oriented and excellent follow-through on commitmentsPositive and outgoing personality; great at building relationshipsExcellent verbal and strong written communication skillsProficient in Microsoft Office and knowledge of CRM databaseAbility to travel on a daily basis to client locations locallyBenefitsMileage reimbursementCell phone allowance 401kHealth insurancePaid time offDental insuranceVision insuranceLife insurancePaid trainingMore on City Wide...City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across the United States and Canada. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company's Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.comCity Wide is an Equal Opportunity Employer.