Customer Service Representative - Life Insurance

Pay: $18.00 - $22.00 per hourJob description:About UsSecurico Life Insurance Company is a growing final expense life insurance carrier located in the beautiful West Lake area of Austin (right off 360). We’re passionate about helping families and just as committed to creating a workplace that’s positive, supportive, and growth-oriented.We’re expanding our customer service team and looking for someone who enjoys helping others, thrives in a team environment, and wants to grow with a company that truly values its people.The RoleAs a Customer Service Representative, you’ll be a key part of our day-to-day operations—helping customers, supporting agents, and keeping things running smoothly behind the scenes. This is a non-sales role focused on service, accuracy, and care.If you enjoy solving problems, staying organized, and being part of a team that has each other’s backs, this role could be a great fit.What You’ll Be DoingAnswer and return customer phone calls with professionalism and empathyRespond to customer support emails in a timely, friendly mannerAssist with policy-related requests and general service questionsHandle daily printing and mailing of policy documentsProcess returned mail and help keep customer records accurateSupport general administrative and clerical tasksHelp keep the office organized and running smoothlyWhat We’re Looking ForStrong communication skills and a friendly, professional demeanorCustomer service experience requiredInsurance experience strongly preferred (life insurance a plus)Organized, detail-oriented, and dependableAbility to manage multiple tasks and stay calm under pressureTeam-oriented attitude with a willingness to learn and growWhy You’ll Love It Here✨ Full-time, stable position✨ Supportive, close-knit team environment✨ Training and growth opportunities✨ A company that values collaboration and internal developmentYou’ll be joining a team where your work matters and your growth is encouraged.The DetailsJob Type: Full-timeLocation: In person — Austin, TX 78746Benefits Include:401(k)Health, Dental & Vision InsurancePaid Time OffExperience Requirements:Customer Service: 2+ years (required)Insurance experience: preferredAbility to Commute:Austin, TX 78746 (Required)Work Location: In person