Service Advisor

As a Service Advisor, youre the quarterback of the repair process. Once a ticket comes in, its yours. Youll write it, stage it, get it approved, coordinate with Parts and Scheduling, keep the customer informed, and make sure its billed correctly. Youre not stuck behind a counter selling youre in the middle of the action, making sure every job flows from start to finish without dropping the ball. What Youll DoTake tickets from the Dispatcher and run them start to finish. Write clean, detailed Repair Orders (Customer Concern, Findings, Proposed Service). Partner with Parts to make sure everythings staged and ready before the tech rolls out. Get approvals whether from a leasing company, a fleet manager, or a direct customer. Line up techs and deadlines with Scheduling so jobs get done on time. Keep customers in the loop with clear, direct communication. Close the loop when the jobs done: Heres what we found, heres what we did, heres the outcome. Finalize billing once the documentation and photos are complete. Own repeat or unfinished jobs until theyre resolved and billed no loose ends. What Were Looking ForExperience in service writing, coordination, or billing (fleet or dealership a plus). Strong mechanical knowledge of PM and repair for light/medium-duty vehicles. Detail-driven and organized you like things to move cleanly and efficiently. Comfortable managing a high-ticket volume without losing accuracy. Proficient with shop management systems (ShopMonkey or similar). Great communicator who can work across teams and with customers. Shift HoursPosition at this time will require 3 days on site and 2 days remote. Shift options are to accommodate current business needs. Shifts could be 830AM-5:30PM with flexibility. Occasional flexibility may be required to support billing surges or month-end reconciliation. Why Join UsBe part of a company thats scaling fast and shaping the future of fleet service. Clear workflows and playbooks so youre set up to succeed. Growth opportunities as we expand into new regions. Competitive pay, branded gear, and a team thats got your back. The satisfaction of owning the process if a ticket moves, its because of you. 830AM-5:30PM with flexibility. Compensation details: 21.63-33.65 Hourly Wage PI821776646846-26289-40463478