Technician, IT Support

Power your Thirst for More at DrinkPAK, where we revolutionize beverage manufacturing, driven by automation and sustainability. Together, through grit and innovation, we break new ground in record time by acquiring the most advanced technology and attracting the brightest talent. Our explosive growth and journey through uncharted territories offers unique career opportunities enabling passionate individuals to reach their full potential. To support our teams, we offer enriching lifestyle accounts, comprehensive benefits, formal development programs, and an energizing environment. Drive your success at DrinkPAK, where we refresh, hydrate and nourish the world and our employees alike.POSITION DESCRIPTION: The IT Support Technician provides frontline technology support at our Texas co-packing facility. This hands-on role is responsible for the setup, maintenance, and troubleshooting of end-user hardware, network connectivity, and peripheral devices to ensure plant operations run without interruption. The technician works closely with the on-site Network Support Manager and coordinates with the broader IT Shared Services team as needed.LOCATION: The position is based at DrinkPAK's Texas Beverage Manufacturing Facility in Fort Worth, Texas.TYPE:Full Time; Salaried / ExemptBENEFITS: The wellbeing of our team members and their families is critically important to us. As part of this commitment, we offer:PPO medical, dental and vision insurance for our employees AND their dependents, 100% paid by the CompanyA cell phone stipendAnnual discretionary bonus401(k) match program, pet insurance, life insurance and moreRESPONSIBILITIESSet up, configure, and image desktop and laptop computers for new and existing usersInstall, configure, and troubleshoot networked and local printers and peripheral devicesTroubleshoot and resolve Wi-Fi connectivity issues for end-user devices and plant floor equipmentSupport and troubleshoot IP camera systems and video surveillance connectivityPerform hardware break/fix tasks including component replacement and equipment swapsMaintain accurate records of hardware assets, configurations, and support tickets in the ITSM platformProvide Tier 1 helpdesk support to facility staff, escalating issues to the Network Support Manager or Shared Services team when neededAssist with cabling, patch panel organization, and basic network closet upkeepSupport onboarding of new employees with workstation setup and basic system accessMaintain inventory of IT consumables, spare hardware, and peripheral stockFollow IT security policies, acceptable use standards, and change management proceduresSupport periodic IT projects as directed, including infrastructure upgrades and equipment refreshesResponsibilities may change; team members may be required to perform other tasks not specifically mentionedQUALIFICATIONSHigh school diploma or GED; Associate's degree in IT, Computer Science, or related field preferredAt least 1-3 years of hands-on IT support experience in a corporate or industrial environmentWorking knowledge of Windows 10/11 desktop, Windows Server, enterprise network gearFamiliarity with TCP/IP networking fundamentals, Wi-Fi troubleshooting, and DHCP/DNS basicsExperience setting up and troubleshooting printers, cameras, and peripheral devicesStrong troubleshooting mindset with the ability to work independentlyClear verbal and written communication skillsAbility to work in a manufacturing/plant environment, including standing, lifting equipment, and working in a warehouse settingExperience in a food & beverage manufacturing, co-packing or warehouse environment preferredExposure to IP camera systems (Meraki, Hanwha, or similar) preferredFamiliarity with ITSM ticketing platforms (ServiceNow, Freshservice, or similar) preferredOUR VALUESOur company's culture is guided by our shared values of Speed, Intensity, and Purpose. These values are demonstrated in the following ways based on the role within the organization.Speed: Take the initiative to promptly identify and address potential issues or opportunities. Maintain a sense of urgency in your work, completing tasks efficiently.Intensity: Remain resilient in the face of challenges and setbacks by possessing a positive attitude, persevering through obstacles, and demonstrating adaptability in your approach.Purpose: Take ownership of your responsibilities, and value the input and skillsets of your peers by working together as One PAK.ABOUT DRINKPAKDrinkPAK is the premiere manufacturer of canned beverages in North America. As producers of the largest and fastest-growing alcoholic and non-alcoholic beverages in the world, DrinkPAK provides full-service support for procurement, batching, processing, filling, packaging, warehousing, and distribution. Founded in 2020, DrinkPAK has revolutionized canned beverage manufacturing by offering extreme capacity and format flexibility through cutting-edge technology and a commitment to the best talent in the industry. For more information, visit www.drinkpak.com.WORKING CONDITIONSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.The employee frequently is required to talk and hear, in person, via video conferencing (e.g., Zoom, Microsoft Teams, Google Meet, etc.), and telephonically.The employee is frequently required to reach with hands and arms.Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.The employee is frequently required to stand and walk, and is frequently required to sit.Occasional off-hours or weekend support may be required during maintenance windows or project activities