Solutions Manager

Mirata is building the most powerful Digital Forms platform on the planet. Our customers rely on our product to manage safety, productivity, quality, and maintenance every day on the factory floor, in the field, and in the office. Delivering for our customers requires a talented, responsive team that proactively guides our customers to success as we grow and expand our product offerings. We’re seeking a highly motivated and client-focused Manager to lead customer relationships, oversee project delivery, and drive long-term client success. What You’ll DoThe Solution Delivery Manager will serve as the primary liaison between clients, managing a team of solutions consultants ensuring software projects are delivered on time, within scope, and aligned with business objectivesResponsibilities:Become knowledgeable in the Mirata Digital Forms platform, maintaining proficiency and understanding key customer use cases Build and maintain strong relationships with customers Serve as the primary point of contact throughout the lifecycle of an implementation project Coordinate with the product management team to drive a product roadmap that improves the customer experienceDrive adoption of the platform, identifying new use cases for expansion within a customer Assist with creating content for customers and partners to help them use Mirata. This will include samples, videos, training materials, reference materials and the like for individual customers and for the overall knowledge baseHelp define the customer engagement strategy and manage subsequent implementation of a customer portal for Mirata customers Assist with helping answer questions from customers and partners on the use of Mirata features Provide support as needed during the sales cycle, assisting with high-level solution architecture and solution vision for customer’s use and deployment of the Mirata platform Qualifications:Bachelor’s degree in Information Technology, Engineering, Business, or a related field3–7 years of experience in account management, customer success, or consultingStrong understanding of software development lifecycle (SDLC) and Agile methodologiesExcellent verbal, written, and presentation communication skillsProven ability to manage multiple projects and priorities simultaneouslyExperience working with cross-functional technical teamsStrong organizational, analytical, and problem-solving skillsExperience with utility, manufacturing, or oil & gas customers is preferred What We OfferCompetitive salary and performance incentivesFlexible work environmentOpportunity to work with innovative software solutions and diverse clientsCareer growth and leadership opportunitiesCollaborative and entrepreneurial company culture