Payment Services Associate

About Atlanta FalconsThe Atlanta Falcons are a professional American football club and member of the National Football League (NFL). The team’s headquarters and practice facility are located on a 50-acre site in Flowery Branch, Georgia. The Falcons’ NFL expansion franchise was awarded in 1965 and acquired by current owner Arthur M. Blank in 2002. Under Blank’s leadership, the Falcons have become one of the League’s premier teams on and off the field, playing their home games at Mercedes-Benz Stadium. For more information, visit www.atlantafalcons.com, and follow @AtlantaFalcons.Position Summary: The Atlanta Falcons Payment Services team assists Season Ticket Members by delivering top-notch service and customizable payment plans. The program provides reps with the necessary tools, skills, and experiences to build a solid foundation within the professional sports industry.This is a seasonal, part-time role located at Mercedes Benz Stadium in downtown Atlanta. Role & Responsibilities:Recover past-due PSL and Season Ticket payments from clientsIdentify, troubleshoot, and resolve unusual/adverse situations and make sound judgement decisions based on available factsProactively communicate with Season Ticket Members to determine needs and become experts on the products and services offeredManage records within Archtics and CRM ticketing systemsAssist various departments on gamedays to develop further insight and skillset within the AMBSE familyExpectations:60+ touchpoints daily30-hour work week, ability to work home gamesPunctualityMeet weekly goals set by managementMaintain positive demeanor, team spirit and professionalism at all timesAttend and contribute at meetingsThis is an in-person position expected to work at Mercedes-Benz StadiumRequired Skills:Customer service orientedAbility to produce timely results with a sense of urgencyUse of sound judgement and problem-solving skillsUphold a high level of organization and attention to detailBe flexible and adaptable to changeEducational RequirementsBachelor’s degree in Sports Management, Sales/Marketing, Communication, or Business preferred