Investor Reporting Analyst

Fay Servicing is a nationally recognized mortgage servicer known for delivering borrower-focused support and investor-driven results. As a subsidiary of Fay Financial and a key part of The Fay Group, Fay Servicing specializes in managing re-performing and non-performing loans, as well other specialty products like Non-QM, jumbo, business purpose loans.Fay Servicing’s high-touch servicing model emphasizes personalized care, helping homeowners navigate escrow, payments, and hardship solutions with confidence. For clients, we offer a strategic, transparent partnership built on operational excellence, real-time reporting, and regulatory compliance. Fay’s end-to-end servicing capabilities cover early-stage collections, loan modifications, property preservation, and default management. We also offer interim and business purpose servicing, including the infrastructure to oversee renovations and manage rents.Headquartered in Tampa and operating nationwide, Fay Servicing combines deep industry expertise with cutting-edge technology to reduce risk, improve portfolio performance, and ensure an exceptional experience for both borrowers and investors.Reporting to the AVP, Investor Reporting, this position is responsible for reconciling, reporting and remitting to various investors of single-family residential mortgages including private label securitizations, Fannie Mae, Freddie Mac and Ginnie Mae.This role performs daily operational processes to ensure timely reporting, remitting and compliance in accordance with investor servicing guidelines, agreements and benchmarks which measure performance. Additionally, this position develops and enhances operational procedures utilizing the Black Knight MSP Servicing Bureau.Qualifications Include:Bachelor’s degree in Business or related field (or equivalent combination of years of experience with High School diploma/ GED) required3+ years' experience in Investor Reporting or Investor AccountingPrior experience in the Mortgage industry, including knowledge of servicing processing rules and guidelinesDirect experience or familiarity with test of expected cash custodial reconciliation preferredDemonstrated experience working in a fast-paced work environmentBlack Knight MSP experience preferredSolid skills and experience in MS Word, Excel to compile and analyze data, PowerPoint and OutlookStrong verbal and written communication skillsStrong listening skills with the ability to facilitate meetings and effectively lead discussions Strong interpersonal skillsStrong analytical skillsSolid decision-making abilities coupled with sound judgmentStrong time management skillsAbility to prioritize numerous tasks and manage shifting prioritiesClient focused with strong execution skills and results orientationHigh-level of precision with attention to detail and consistency Flexible, open to change, ability to learn new things quicklyAbility to work in a collaborative environment and provide guidance for working groupsCompliance orientationSelf-directed; comfortable working with ambiguity and uncertaintySubmit Your Resume to Learn MoreFeatured BenefitsMedical, Dental and Vision InsuranceCompany Paid Life InsuranceDisability InsurancePet Insurance401k Program with Employer Matching3 Weeks Paid Time Off (PTO)Paid HolidaysWellness InitiativesEmployee Assistance ProgramEligible for Hybrid Work Schedule with Remote Flex Days CompensationThe hourly range for this position is between $31.83 - $38.65 per hour This position is eligible for an annual discretionary bonus Fay Cares!The Fay-Genstone Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify.