Help Desk Level 2 IT

Polaris Healthcare - Here is the generated job description:Help Desk Level 2 ITPolaris HealthcareBardonia, NYFull-TimeWe are seeking a skilled Help Desk Level 2 IT professional to join our team at Polaris Healthcare. As a Level 2 IT support specialist, you will be responsible for providing technical assistance and troubleshooting support to our employees and affiliated providers. If you have a strong background in Windows operating systems, systems administration, and network troubleshooting, we encourage you to apply.Responsibilities:Provide level 2 technical support to employees and affiliated providers via phone, email, and in-personTroubleshoot and resolve technical issues related to Windows 10 and 11, Windows Server 2019, 2021, and 2025, and Microsoft MS Office 365Perform systems administration tasks, including Active Directory and Windows Group Policy managementTroubleshoot DHCP, DNS, file, and print servicesUtilize solid knowledge of TCP/IP networking and Microsoft MS Office 365Experience with Remote Desktop Protocol (RDP) and Citrix is a plusUtilize Remote Management Tools for troubleshooting and supportRequirements:3+ years of experience in a help desk or IT support roleAbility to lift up to 50 pounds unassistedValid driver's license and reliable carCompensation:• Salary based on experience: $70,000 - $85,000 annuallyJoin our team and make a difference in the delivery of healthcare services! Apply to this exciting opportunity and take the first step towards a rewarding career with Polaris Healthcare.