Ticket Agent Apprentice

Apprenticeship Program Requirements: Must be a US citizen or resident alien Must be 18 years of age or older Must be a resident or Guam for a period not less than three (3) consecutive years before entry into the program. Mayor's Verification must be submitted upon hire. Must be able to attend a minimum of two (2) classes per semester as identified by program coordinator, while working forty (40) hours per week * Our Apprenticeship program requires for the selected candidate to be in a study program and enrolled with GCC * Essential Duties and Responsibilities: Able to make accurate bookings for customers Calculate expenses and write sell tickets to the passengers. Help passengers by answering questions on travel arrangements. Help passengers to plan for their trips. Ticketing, makes and/or changes reservations, seat assignments, answers inquiries about flight schedule and fares, verifies reservation by phone, calculates fares and handles payments. Provide good customer service Responsible for handling ticket reservations, cancellations, alterations, and informing customers when a flight has been delayed or canceled. Other tasks as may be assigned. Please note that the job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Job Requirements: High school diploma or GED required At least one years of experience in the related field. Knowledge of ArchTics, Outbox and NLIVEN ticketing software Knowledge of ticket office operations. Skilled in both verbal and written communication. Skills on organizing self and others. Must have well-groomed appearance, respect for details and accuracy, a pleasant and courteous manner. Have the ability to work varied shifts and schedules including evenings, weekends, holidays and some overtime. Must be able to handle stressful situations. Prolonged periods of walking. Prolonged periods of sitting at a desk and working on a computer. Job Type: Full-time Benefits: 401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance People with a criminal record are encouraged to apply Application Question(s): Are you eligible to work in the US? If so, what verification do you hold? Are you 18 years or older? Have you been a resident on Guam for a period not less than 3 years? Are you able to attend a minimum of 2 classes per semester in Guam Community College, as identified by program coordinator? Will you be able to work full time hours per week? Work Location: In person