Patient Care Coordinator

Patient Care Coordinator (Part-Time) Monday, Wednesday, Friday, with 1-2 Saturdays a month. Schedule flexibility. Starting at $22/hour, depending on experience.About UsRefine Dry Eye Center of Silicon Valley is a boutique specialty practice founded by Dr. Joy Lam, O.D., dedicated exclusively to the diagnosis and treatment of dry eye disease. We are a modern, paper-free practice committed to delivering advanced, individualized care and an exceptional experience for every patient we serve.The RoleYou are the face of Refine. From the first phone call to the final follow-up, you set the tone. You'll oversee front office operations with the support of a skilled back office team, bring genuine warmth to every patient interaction, and actively contribute ideas to help us grow and better serve our community.This role grows with you. For the right candidate, there is opportunity to expand into medical assisting and participate directly in patient treatment over time. We're open to shaping this role around your strengths and interests as we grow together.What You'll DoOversee daily front office operations including scheduling, patient communication, and workflowCreate a warm, professional experience for every patient from first contact through follow-upIdentify opportunities to expand patient access and generate referralsUphold HIPAA standards and protect patient privacy with the utmost integrityBring ideas forward. Our door is always openWho You AreA self-starter who takes ownership and follows throughWarm, confident, and genuinely passionate about serving peopleHighly organized with sharp attention to detailComfortable with technology and eager to learn new tools and platformsSomeone who sees beyond the task in front of themHealthcare experience is a plus, but character and drive matter mostRequirementsHigh school diploma or equivalentMinimum 2 years of experience in a patient facing, client facing, or customer service roleSharp critical thinking skills with the ability to develop processes, solve problems, and improve how things workHighly organized with keen attention to detail and the ability to manage multiple priorities without sacrificing qualityClear and confident written and verbal communication skillsComfortable with technology including scheduling software, digital tools, and AI powered applicationsAbility to maintain strict patient confidentiality in compliance with HIPAASelf directed, takes initiative, and contributes to practice growth without being micromanagedWe are looking for someone who is thoughtful, driven, and ready to grow into a role that matters. If you are passionate about patient care, bring a natural aptitude for building and improving how things work, and are ready to show up fully for something meaningful, we would love to hear from youCompensation & BenefitsStarting at $22/hour, depending on experience + growth potential + possible Full Time PositionPaid sick leave per California state requirementsFlexible schedulingProfessional development opportunities in a growing specialty healthcare settingClear path to full-time status with expanded benefits for the right candidateWhy RefineSmall team, real impact, direct access to leadership, and a real voice in how this practice grows. For the right person, this role has every opportunity to expand.If you're passionate about patient care and ready to be part of something meaningful, we look forward to connecting with you.