Parts and Service Specialist

Job Title: Parts and Service Specialist *Department: Market Operations (Field)Locations: Richmond, CA (Onsite)Employment Type: Non-Exempt, Full-TimeCompensation: $27.00 – $29.50 per hour + Plus full benefits (eligible Day One)About FlexcarFlexcar is reimagining car ownership through a flexible, month-to-month lease model that includes insurance and maintenance. By combining operational expertise with technology and data, we deliver a convenient and affordable alternative to traditional vehicle ownership.We are building a high-performing operations team focused on quality, efficiency, and exceptional member experiences.Position OverviewUnder minimal supervision, the Parts and Service Specialist supports the maintenance and repair process for Flexcar vehicles. This role includes inventory management, vendor coordination, repair order processing, customer communication, and compliance oversight.Essential FunctionsReasonable accommodations will be provided to qualified individuals with disabilities in accordance with applicable law.Parts & Inventory ManagementIdentify, order, receive, stock, allocate, and reconcile parts inventory Conduct cycle counts and assist with physical inventory Track core returns and process vendor credits Return excess parts to maintain lean inventory levels Order and track consumable supplies for service operations Vendor & Cost ManagementNegotiate pricing and terms with local vendors Coordinate with vendors to complete off-site repairs Manage repair-related expenditures within company guidelines Customer Service & CommunicationGreet and assist service customers professionally Handle direct customer interactions and transferred calls Communicate repair timelines and updates proactively Remain calm and solution-oriented during escalated interactions Repair Order CoordinationCreate and manage repair orders end-to-end Order parts based on technician recommendations Route work appropriately to technicians Review work orders for accuracy and completeness Compliance & SafetySupport Environmental Health & Safety (EH&S) compliance Maintain compliance with Cal/OSHA standards Keep work areas clean and hazard-free in alignment with 5S standards Safeguard company vehicles, property, and customer information Operational SupportUse internal systems and software platforms to complete assignments Assist in onboarding new team members Provide cross-functional support as needed Required QualificationsAt least 18 years of age Valid driver’s license with acceptable driving record 3+ years of service and parts experience preferred Ability to lift and carry tools and supplies up to 75 pounds Willingness to work evenings, weekends, and holidays as business needs require Willingness to work in varying weather conditions Strong organizational, communication, and problem-solving skills Comfort using computer systems and inventory management tools Physical RequirementsFrequent standing, bending, lifting, and walking Outdoor work exposure as required Lifting up to 75 pounds Compensation Transparency (California – SB 1162)The hourly pay range for this position in California is $27.00 – $29.50 per hourThis range represents the reasonably expected pay range for this role within California. Actual compensation will be determined based on:Experience Skills and competencies Geographic location Internal equity considerations This position is paid on an hourly basis and is eligible for overtime in accordance with California wage and hour laws.Local Ordinance ComplianceFlexcar complies with all applicable state, federal and local employment laws, including:California minimum wage and overtime laws San Jose Minimum Wage Ordinance Richmond Minimum Wage Ordinance California Healthy Workplaces, Healthy Families Act Applicable local paid sick leave ordinances Where local laws provide greater employee protections or benefits than state or federal law, Flexcar will comply with the more protective standard.Benefits (Subject to Plan Terms and Eligibility)Accrual of up to 80 hours of PTO in the first year (increasing with tenure) Paid Sick Leave in accordance with California and applicable local law Company-paid holidays 401(k) with company match (Day One eligibility) Medical, dental, and vision coverage (Day One eligibility) Weekly pay Uniforms provided Employee discount on Flexcar services This is a non-exempt position eligible for overtime, including daily overtime in accordance with California lawWork AuthorizationApplicants must be authorized to work in the United States. Flexcar participates in E-Verify where required by law.At-Will EmploymentEmployment with Flexcar is at-will. This means that either the employee or Flexcar may terminate the employment relationship at any time, with or without cause and with or without notice, subject to applicable law. Nothing in this job description shall be construed as creating a contract of employment.Equal Employment OpportunityFlexcar is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws, including the California Fair Employment and Housing Act (FEHA).Flexcar Prohibits Discrimination And Harassment Based OnRace (including traits historically associated with race such as hair texture and protective hairstyles) Color Ancestry National origin Religion or creed Age Sex (including pregnancy, childbirth, breastfeeding, and related medical conditions) Gender Gender identity or expression Sexual orientation Marital status Medical condition Genetic information Physical or mental disability Military or veteran status Reproductive health decision-making Any other characteristic protected by applicable law Flexcar provides reasonable accommodations for qualified individuals with disabilities and sincerely held religious beliefs in accordance with applicable law.Job Description DisclaimerThis job description describes the general nature and level of work performed. It is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Duties may be modified based on legitimate business needs and in compliance with applicable law.Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Share Apply for this positionRequired*First Name*Last Name*Email Address*Phone*AddressResume*We've received your resume. Click here to update it.Attach resume or Paste resumeAttach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resumePaste your resume here or Attach resume fileAre you at least 18 years old?* -- No answer --YesNoDo you have a clean and valid Driver's License?* -- No answer --YesNoAre you legally authorized to work in the U.S.?* -- No answer --YesNoWill you now or in the future require sponsorship for employment visa status (e.g. H1-B)?* -- No answer --YesNoHave you previously been employed by Flexcar?* -- No answer --YesNoDo you have any family members/relatives that are actively employed at Flexcar?* -- No answer --YesNoHave you ever been a Flexcar Customer or Member?* -- No answer --YesNoCurrently Driving a FlexcarIf you were referred by a current Flexcar employee, please type the Name and Employee ID # of the person that referred you.Flexcar may communicate via SMS Message throughout the interview process. By selecting YES, you consent to receiving text messages from Flexcar using the number provided in your job application, and you understand and agree that message and data rates may apply. You can opt-out of receiving text messages from Flexcar at any time by replying "STOP."* -- No answer --YesNoThe following questions are entirely optional.To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. 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