Call Center Agent

About UsAt Avalonvi, we specialize in strategic, real-world marketing solutions that help brands connect with people where it matters most — face to face, in physical spaces, and through impactful brand experiences.From brand positioning to on-the-ground campaigns, we bring ideas to life beyond screens.Overview:We are hiring a customer-focused Call Center Agent to manage inbound and outbound calls while supporting customer accounts and service-related inquiries.Key Responsibilities: Answer inbound calls and respond to customer inquiries Make outbound follow-up calls regarding services or accounts Provide accurate information about products and services Resolve customer concerns and escalate issues when necessary Maintain detailed records of customer interactions and call activity Meet daily call handling and customer service goals Qualifications: Strong verbal communication and active listening skills Professional and customer-focused demeanor Basic computer and data entry skills Ability to multitask in a fast-paced environment Previous call center experience is a plus but not required