Operations Manager

About the RoleFantasee Integration is seeking a detail-oriented and highly organized Estimator to join our sales team. This role is essential to the company’s growth, responsible for transforming bid invitations and RFPs into complete, competitive, and professionally assembled proposals. The ideal candidate brings strong time management skills, meticulous attention to detail, and a disciplined approach to documentation. You will manage your own pipeline of active bids and quotes, coordinating with manufacturers and reps to obtain pricing and specifications, and ensuring every submission is accurate, complete, competitive, and delivered on time. You are organized, resourceful, and relentless about meeting deadlines as there is no margin for late or incomplete bid submissions. This is a high-visibility position on a small, tight-knit team that holds itself to an exceptional standard in everything it delivers.Role & Responsibilities:Oversee and manage the day-to-day operations of Fantasee Integration, ensuring all departments are aligned, resourced, and executing against project timelines.Hold team members accountable to their responsibilities, deadlines, and deliverables – fostering a culture of ownership and follow-through across the organization.Monitor the progress of all active projects from kickoff through closeout, proactively identifying risks, bottlenecks, and scheduling conflicts before they become problems.Serve as the primary administrator and champion of BuildOps, ensuring that all project data, workflows, and reporting are accurate, current, and being used consistently across departments.Develop, implement, and refine operational processes and standard operating procedures (SOPs) that bring structure and repeatability to how FI manages projects and internal workflows.Coordinate across sales, design, installation, and service teams to ensure smooth project hand-offs and clear communication at every stage.Track and report on key operational metrics: project profitability, labor utilization, schedule adherence, and workflow compliance — providing leadership with actionable visibility into company performance.Manage vendor relationships, subcontractor coordination, and material procurement timelines as they relate to project schedules.Support hiring, onboarding, and training efforts as the team grows, ensuring new team members are integrated into existing systems and processes.Identify opportunities for operational improvement and drive initiatives that increase efficiency, reduce waste, and improve the client experience.Preferred Experience: 5+ years of experience in operations management or a related leadership role — preferably within a construction, specialty contracting, or field services environmentBackground in or strong familiarity with specialty contracting disciplines such as lighting, electrical, building automation, low-voltage, or similar tradesExperience with construction project management or field service management software (BuildOps experience is a significant plus)Familiarity with the theater, live entertainment, or architainment industry is highly desirable — understanding how lighting, rigging, and A/V systems are designed, sold, and installed will accelerate your effectiveness in this roleDemonstrated ability to build and enforce operational processes and SOPs in a growing company Strong organizational and time management skills with the ability to manage multiple projects and priorities simultaneouslyProven track record of holding teams accountable and driving results without micromanaging Excellent communication skills, both written and verbal, with the ability to coordinate across technical and non-technical team membersProficiency with business operations tools including CRM/ERP platforms, scheduling software, and reporting dashboardsA proactive, problem-solving mindset. You see what needs to get done and you make it happen without waiting to be toldComfort operating in a small-company environment where the Operations Manager is both a strategist and a doerAbout the Company:Fantasee Integration is a leading provider of lighting, A/V, and rigging systems, with a focus on system design, system integration, installation, and service & repair for permanent installations in the Architainment and theater industries. Based in Detroit, MI we pride ourselves on our innovative and customer-centric approach delivering exceptional customer service while creating unforgettable experiences and providing comprehensive solutions to meet our clients’ diverse needs.