Interactive Teller (Part-Time)

Interactive Teller (Part-Time)Job Category: RetailFull-TimeOn-siteJohnson City, TN 37604, USADescriptionAs a Part-Time Interactive Teller, you will engage customers via the Interactive Teller Machines (ITMs) by displaying extraordinary presentation and communication skills. This includes handling requests for balance information, transfers, loan payments, account research, product information, and customer service on deposit and loan accounts. Interactive Tellers provide service and support for customers handling routine requests, as well as those that may require extensive research and use of problem-solving skills to identify and resolve issues.The Interactive Teller is a leader in Sales referrals, product knowledge and solutions and is able to identify opportunities to expand our customer's relationship with the Bank. An Interactive Teller must excel in a fast-paced environment with exceptional time management skills, balancing customer interaction via ITMs located at multiple locations. This position takes complete ownership of the customer's needs while meeting the Bank's performance standards. This role is highly visible in the Bank and requires a high level of professionalism and self-awareness.Job RequirementsHigh school diploma or equivalent requiredAbility to work flexible shifts to accommodate the extended operating hours of 6:45am to 7:15pm, Monday through Saturday requiredAt least six months of customer service, banking or retail experience preferredCompetenciesPossess superior presentation and interaction skills with the ability to perform on camera in a consistently professional mannerPresent as professional in appearance, dress and attitudeAbility to make quick decisions independently and to work autonomouslyAbility to efficiently and independently work a video teller stationAbility to listen and identify the needs and wants of a customerKnowledge of various functions of the bank and where to find information as neededAbility to multi-task and often change focus at hand quickly without getting stressed or overwhelmedAbility to be self-motivated and self-sufficient with minimal management oversight or supervisionPossess strong attention to detailAbility to read and comprehend documents such as policies and proceduresPossess proficient computer skills and be familiar with most Microsoft Office applicationsAbility to take Initiative and be self-driven and results-orientedDuties and ResponsibilitiesSuccessfully complete all training programs required for the Interactive Teller position including ITM software/system training, Horizon Teller training, teller transactions, customer service standards, procedures, and other applicable systems trainingPossess superior knowledge of Bank products and services, delivering professional presentation, explanation and selling of products and services, matched to customer needsEffectively and efficiently assist all customers with any banking need, including transactions, account advice, referrals, and product recommendationsIdentify opportunities to refer customers to other areas of the Bank, including Commercial, Mortgage, and Investment divisions as appropriateContinuously identify/execute any cross-selling opportunities for the customer while maintaining a strong, working knowledge of all bank products and servicesConduct customer and bank transactions with accuracy, efficiency and professionalism, meeting the high-quality service delivery standards of the BankManage and achieve service standard goals, referral goals, transactional goals, and other key performance indicators as requiredProtect all customers and bank information at all times, adhering to customer privacy and information security policiesRegularly update the Digital Banking Manager on any customer issues, operational issues or compliance issuesEffectively manage the operations of the ITMs by managing cash levels and overall maintenance of each terminalMaintain compliance with regulations and bank policies and procedures, including the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirementsConsistently support, uphold and model the organization's core values and standardsComplete other duties as assigned as determined by management to be reasonable and beneficialPhysical RequirementsThis position operates in a professional office environment. You will be stationary at a workstation, frequently operating a computer. While performing the duties of this job, the employee is regularly required to communicate effectively with customers via video. Regular use of email for communication is essential in communicating with employees and managers. Must be able to accurately gather and process verbal and written information and properly inspect documents via video. Good manual dexterity is needed for the frequent use of a computer terminal. Out-of-town or overnight travel may be required.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.