Desktop Support

*Job responsibilities:* * Provide second-line investigation and diagnosis after Service Desk * Resolve and close incidents and service requests as per procedures and allocated timelines * Perform hardware repair and upgrades * Escalate unresolved incidents and service requests within agreed timescales * Log incident and service request details per help desk procedures * Communicate with customer regarding incident progress * Ensure tickets are always updated until issues are resolved * Conduct customer satisfaction callbacks and surveys * Complete GET IT training for On-Site Support Analysts * Comply with Quality, Health, Safety and Environment policies and IT policies * Liaise with customers, other IT support groups and third-party providers when necessary * Perform staging of PCs (Requires use of SRSS and/or Autopilot. * Manual O/S imaging, installation, configuration, and upgrades on client owned laptops issued to employees. * Physical support for Network Refresh Activities * User on/off boarding process activities of delivering new laptops to new hires and taking custody of return laptops. * Smart-hand support for AV rooms, network, and facilities * e-waste – Data wiping and clean-up and after activities of handing over the disk to procurement. * COTS (Outlook, Office, Adobe etc.) and enterprise application break/fix support * Hardware break/fix e.g., audio/visual equipment, connectivity, copiers, fax, printers, scanners, digital signage) * OEM Vendor Coordination & Follow-up’s * Supporting the use of mobile devices to ensure user activation * Technical support for configuring field connectivity with VSAT, ensuring reliable and optimized communication * Teleport hardware Maintenance - maintaining field connectivity at Teleport sites, ensuring hardware is in optimal condition for seamless operations * Printing Server Infra. hardware support - add, change, or remove a Printing service server infrastructure, detailing the specific modifications as per printing standard * Data Server hardware support (Submit a request to add, change, or remove a Data storage service server infrastructure, specifying the necessary adjustments. * UPS system maintenance (Request IT onsite support to coordinate regular UPS system maintenance with the location facility coordinator.) * ePACS Server Infra. hardware support - add, change, or remove ePACS Server infrastructure, specifying the adjustments required. * IT hardware disposal based on dedicated request for IT hardware disposal service, including an inventory audit, disposal list, packing, and removal, ensuring compliance with disposal regulations * Support HR with on/off boarding process of new hires ensuring the PC track in and out. #NOBLE Pay: $20.00 - $22.00 per hour Expected hours: 40.0 per week Work Location: In person