Automotive service BDC/call agent

We are currently looking for a motivated team member in our Service Business Development Center. The Automotive Service BDC Representative is responsible for making service appointments for customers and is the frontline of communication in a customer’s service experience. A successful candidates will have ability to multi-task, be a team player, and have a pleasant personality. If you are a customer service professional looking to further your career with an established and respected automotive organization then please apply! Responsibilities are to make sure your team is: Answer all incoming phone calls and schedule service appointments. Making outbound call, generate service appointments and log all customer comments. Schedule follow-up contact if no appointment is made. Reschedule no-show customer appointments. Schedule future contact as needed. Generate emails according to a pre-determined timeline to automatically schedule follow-up reminders for next contact. Contact customers based on current marketing initiatives. Respond to customer website requests. Contact internet customers via email and phone to schedule a service appointment Job Type: Full-time Pay: $17.00 - $19.00 per hour Benefits: 401(k) Dental insurance Employee discount Health insurance Life insurance Vision insurance Experience: customer service: 1 year (Required) Work Location: In person