Senior Customer Quality Engineer

Senior Customer Quality Engineer Job details General information Entity Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking. Safran Cabin designs, certifies, manufactures and supports innovative aircraft cabin interiors, equipment and systems, providing airlines and OEM Customers with distinctive aircraft branding, and their passengers with a safe, comfortable and enjoyable flying experience. Reference number 2026-179285 Job details Domain Performance and Support Job field / Job profile Quality - Quality management Job title Senior Customer Quality Engineer Employment type Permanent Professional category Professional, Engineer & Manager Part time / Full time Full-time Job description Here, we craft excellence together. Your mission? Making the journey the most enjoyable part of the trip. Join our first-class team to reinvent in-flight experience. In the role of Senior Customer Quality Engineer you'll play a pivotal part on our Quality team. The Senior Customer Quality Engineer leads and supports the Quality organization and acts as the primary quality interface with one or more customers and suppliers. The individual in this position serves as primary contact focal, facilitating customer corrective actions and collaborating with supplier for supplier corrective actions and driving process improvements across the site. In addition, train quality engineers as required. This individual will also serve on the internal audit team assessing processes to determine adequacy and effectiveness of the existing control environment and identifying opportunities for improvement. This position contributes to our vision by Provides a broad range of Quality support for achieving business objectives to include contract review, requirements dissemination and allocation, facilitating Corrective Action/Supplier corrective action events and implementing process improvements. Monitor all non-conformances and trend data to seek like occurrences. Conduct quality improvement activities to strive zero defects As a member of the Safran and site Quality Team, provides full service support to operations and supply chain to drive a quality and compliance culture that exemplifies Safran's Group Values Provide Continuous Improvement coaching and development across the facility. Develop detailed trend and performance analytics to prevent issues from occurring/recurring Facilitate the development and continuous improvement of the QRQC program. Function as a leader, facilitator, and performer of complex Root Cause and Corrective Action initiatives using industry proven tools and techniques resulting in "Cant Fail" process improvements Support Operations, Contract, Sales, Purchasing, and Engineering in their efforts to deploy Zero Defect environments in all activities. Investigate contractual and regulatory compliance requirements and assess the company's ability to perform and comply with the stated elements. Perform Internal Audits in alignment with AS9100 Rev D standards Generate executive level briefing packages with minimal input from leadership Establish and implement regular correspondence with prime customers to assure continuous improvement and customer satisfaction. Support Repair Station Quality operations assuring compliance to FAA requirements Respond to inquiries regarding product and process compliance Facilitate Lean events across multiple disciplines Ensure effective Records and Information management and retention Actively engage in the product development states representing quality Define & deploy product, process acceptance strategies & plans that maximize value & minimize risk But what else? (advantages, specificities, etc.) Safran Cabin is #1 worldwide for aircraft interiors. Here, you will build your skills and grow with a community of experts to enrich yourself every day. Here, collaboration is embodied within the diversity of our teams all around the world. Here, we're cutting our emissions, not your ambitions. Together, let's shape the sustainable future of aeronautics. Learn more about Safran Cabin! Why join us? US EEO statements At Safran Cabin, we provide equal employment opportunity to all individuals regardless of race, color, religion, sex/gender, sexual orientation, gender identity/gender expression, marital status, pregnancy, age, national origin, ancestry, disability/medical condition, military or veteran status, citizenship status, genetic characteristics or information, or any other characteristic protected by applicable federal, state, and local laws. Cabin TA Your Benefits: Our suite of comprehensive benefits include health care (medical, dental and vision), life insurance, 401(k) savings plans with company match, paid time off, and employee discounts & rewards for consumer products/services and more! The expected salary range for this position is between $85,660 - $134,610 USD. Actual compensation will be determined based on experience, education, and other factors permitted by law. Candidate skills & requirements Education: BS degree preferred or equivalent work experience in related fields. Experience: 8-10 years' experience within the quality environment. Computer Skills: Proficient with Microsoft Office programs, Office, and with MRP systems. Advanced Excel skills. Other Skills: Certified blue print reader. Strong trouble shooting skills and communication skills. Advanced Spreadsheet building and Microsoft Office Skills. Ability to read engineering drawings, specifications and other related literature is necessary. Proficient with general quality systems and with the following internal processes: CDQ, SQUIP, DSQR. Additional Preferred Skills: (not required) Management experience Quality certification Other Skills Effective oral and written communications skills Demonstrated ability to handle multiple projects and assignments with attention to detail Problem solving, well organized, detailed oriented and accurate. Demonstrated knowledge and proficiency in working with ISO, Boeing, Airbus, FAA, CAA regulations Ability to correctly interpret engineering drawings Proficiency in the use of measuring equipment, such as tape measures, micrometers and calipers Ability to measure angles Understanding of basic algebra and geometry Ability to deal with problems involving several concrete variables in standardized situations, and problems arising from managing a group of individuals Ability to work with minimal supervision and direction Demonstrated knowledge and proficiency in interpreting Material Safety Data Sheets (MSDS) Understanding of processes in SPS manual Ability to add, subtract, multiply and divide units of measure using whole numbers, fractions, decimals and percentages Additional Preferred Qualifications/Skills: Must have sensitivity to safety regulations and requirements Ability to work within the time constraints dictated by Safran's agreement to customer requests Ability to self-inspect personal work and correct discrepancies in a timely manner Ability to follow-up and complete work on inspection non-conformities in a timely manner This job posting has been designed to indicate the general nature and level of work performed by an employee within this position. The actual duties, responsibilities and qualifications may vary based on assignment or group. Additional duties: Develop, modify, apply and maintain quality evaluation methods, control systems, and protocols used during product life cycle. Collaborate with various engineering and manufacturing functions to ensure quality standards are implemented and properly maintained in addition to identifying, implementing, and monitoring methods and procedures used in inspecting, testing, and evaluating the precision and accuracy of manufacturing equipment and products at various stages of the product life cycle Participate in the team to perform financial analysis to COPQ Perform all other duties as assigned Annual salary $85,660 - $134,610 USD Job location Job location North America, United States, California City (-ies) 7330 Lincoln Way CA 92841 Garden Grove Applicant criteria Minimum education level achieved Bachelor's Degree Minimum experience level required More than 5 years Additional Languages preferred English (Fluent) ITAR Controlled Position: Select "Yes" if role requires U.S. citizenship/permanent residency No